Operational Management quiz 1
Uitwerkingen vragen Operational Management toets 1 Copyright: Bart&Thom
Signs and symbols in a service facility are helpful because they:
Reduce anxiety with waiting
Cause customers to spend more money per visit
Cause employees to be more helpful
Orient customers and promote acceptable behaviour
Using the SREDEDIM method, if you had to monitor to see if the conditions had changed which step would you perform:
Install a new method
Examine the facts
Maintain new method
Select the work method
Record the present method
Develop a new method
Allowing people to feel personally responsible for an identifiable and meaningful portion of their work is associated with the …….. approach to job design?
Empowerment
Ergonomics
Autonomous work teams
Behavioural
In behavioural approaches to job design, which approach facilitates more variation in the activities within the job?
Job enrichment
Empowerment
Job enlargement
Job rotation
When volume is high and variety is low, …….. process is the best:
Jobbing
Batch
Mass
Project
What are the main decisions in job design:
To make the work as interesting as possible
The allocation, sequencing, laction, the interaction with people and environment and the autonomy to be given
To ensure the work is conducted as efficiently as possible
The degree of empowerment to be given to a team or individual
People want…….from their job:
Job security
Innovation
Strong discipline
Control of their movements
Predictable work
The output of a transformation process is:
A product, good or service
A better looking person
A car
A more efficient company
In behaviour approaches of job design, which approach offers more responsibility for own work and possibly team work:
Empowerment
Job enlargement
Job rotation
Job enrichment
Operations is concerned with managing ……. That directly produce the organisations service or product:
Processes
People
Transformations
Outputs
Resources
The term volume refers to:
The number of times a product or service has to
Signs and symbols in a service facility are helpful because they:
Reduce anxiety with waiting
Cause customers to spend more money per visit
Cause employees to be more helpful
Orient customers and promote acceptable behaviour
Using the SREDEDIM method, if you had to monitor to see if the conditions had changed which step would you perform:
Install a new method
Examine the facts
Maintain new method
Select the work method
Record the present method
Develop a new method
Allowing people to feel personally responsible for an identifiable and meaningful portion of their work is associated with the …….. approach to job design?
Empowerment
Ergonomics
Autonomous work teams
Behavioural
In behavioural approaches to job design, which approach facilitates more variation in the activities within the job?
Job enrichment
Empowerment
Job enlargement
Job rotation
When volume is high and variety is low, …….. process is the best:
Jobbing
Batch
Mass
Project
What are the main decisions in job design:
To make the work as interesting as possible
The allocation, sequencing, laction, the interaction with people and environment and the autonomy to be given
To ensure the work is conducted as efficiently as possible
The degree of empowerment to be given to a team or individual
People want…….from their job:
Job security
Innovation
Strong discipline
Control of their movements
Predictable work
The output of a transformation process is:
A product, good or service
A better looking person
A car
A more efficient company
In behaviour approaches of job design, which approach offers more responsibility for own work and possibly team work:
Empowerment
Job enlargement
Job rotation
Job enrichment
Operations is concerned with managing ……. That directly produce the organisations service or product:
Processes
People
Transformations
Outputs
Resources
The term volume refers to:
The number of times a product or service has to