Nordstroms Case Study Answers
To sum up, as a newcomer in Canadian retail industry, Nordstroms could transfer its impeccable customer experience into Canada. This transferable expertise, however, requires that its employees totally understand the strategy and that they can put it into practice to improve customer satisfaction innovatively and constantly. The key thing is to empower the employees to fulfill their potential to help customers.2 What is helpful to achieve this goal would be a strong recognition of the corporate culture, which, in the long run, could reduce the risk of imitation by some other companies.