The Nordstrom Company
The Nordstrom Company
BSOP 588
Welcome to Nordstrom
We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules. Always think: How will it affect my customer? If I was the customer’s, how would I feel? Do what’s right for the customer – and you have done what’s right for the organization. This is what you find in the Employee handbook for the store.
What makes Nordstrom unique? The obvious is what’s inside the store – the residential feeling, layout, design, lighting, the piano, large fitting rooms, and the merchandise, starting with those shoes. But it also is its culture of motivated, empowered employees each with an entrepreneurial spirit. Nordstrom encourages, demands, and expects individual initiative from staff on the frontlines. The best Nordstrom sales associates will do virtually everything they can to make sure a shopper leaves the store a satisfied customer. The foundation of the philosophy comes from the Nordstrom family. The founding family of the company frequently uses a word rarely heard in business – humble. They believe – You need to be humble to do service.
In 1887, a 16-year-old boy left his home country of Sweden for the promise of New York City. He arrived with only five dollars in his pocket, unable to speak a word of English. His name? John W. Nordstrom.
The first years in the land of opportunity were hard. To make ends meet, young John labored in mines and logging camps as he crossed the United States to California and Washington. Then one morning in 1897, he picked up a newspaper and read the front-page headline "Gold Found in the Klondike in Alaska." The very next day, he made plans to head north. Things were no easier in the Klondike. The labor was hard, the terrain
BSOP 588
Welcome to Nordstrom
We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules. Always think: How will it affect my customer? If I was the customer’s, how would I feel? Do what’s right for the customer – and you have done what’s right for the organization. This is what you find in the Employee handbook for the store.
What makes Nordstrom unique? The obvious is what’s inside the store – the residential feeling, layout, design, lighting, the piano, large fitting rooms, and the merchandise, starting with those shoes. But it also is its culture of motivated, empowered employees each with an entrepreneurial spirit. Nordstrom encourages, demands, and expects individual initiative from staff on the frontlines. The best Nordstrom sales associates will do virtually everything they can to make sure a shopper leaves the store a satisfied customer. The foundation of the philosophy comes from the Nordstrom family. The founding family of the company frequently uses a word rarely heard in business – humble. They believe – You need to be humble to do service.
In 1887, a 16-year-old boy left his home country of Sweden for the promise of New York City. He arrived with only five dollars in his pocket, unable to speak a word of English. His name? John W. Nordstrom.
The first years in the land of opportunity were hard. To make ends meet, young John labored in mines and logging camps as he crossed the United States to California and Washington. Then one morning in 1897, he picked up a newspaper and read the front-page headline "Gold Found in the Klondike in Alaska." The very next day, he made plans to head north. Things were no easier in the Klondike. The labor was hard, the terrain