my firt work
Khadija Moussawi
Lebanon, Beirut, airport main rd.
: +961-76-097454, khadija.ali.moussawi@gmail.com
Personal Profile
Birth date: 10th of March 1994
Nationality: Lebanese
Marital status: single
Career History
MNJP Group (finance company)
Achrafieh Charl malek St.
Administrative assistant
. Type correspondence, reports and other documents
. Maintain office files
. Open and distribute the mail
. Coordinate repairs to office equipment
. Maintain records of decisions
. Provide support to Council to ensure that Council is provided with the resources to make
Effective decisions
. Attend board meetings
. Provide receptionist services
. Greet and assist visitors
. Answer phones
. Direct calls and respond to inquiries
– Starfone- a division of “RB communications”
Hamra Main st.
Customer service supervisor:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling. Take payment information and other pertinent information such as addresses and phone numbers. Compile reports on overall customer satisfaction.
Delegating tasks
Monitoring the team’s performance
Helping to hire new staff
Helping with training and development
Assisting the team by performing the tasks with them
Reporting to senior management / personnel when required
Preparing a weekly schedule
Kanaan Hotel
Baalbek Lebanon
Front Desk Receptionist and customer service
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill
Lebanon, Beirut, airport main rd.
: +961-76-097454, khadija.ali.moussawi@gmail.com
Personal Profile
Birth date: 10th of March 1994
Nationality: Lebanese
Marital status: single
Career History
MNJP Group (finance company)
Achrafieh Charl malek St.
Administrative assistant
. Type correspondence, reports and other documents
. Maintain office files
. Open and distribute the mail
. Coordinate repairs to office equipment
. Maintain records of decisions
. Provide support to Council to ensure that Council is provided with the resources to make
Effective decisions
. Attend board meetings
. Provide receptionist services
. Greet and assist visitors
. Answer phones
. Direct calls and respond to inquiries
– Starfone- a division of “RB communications”
Hamra Main st.
Customer service supervisor:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling. Take payment information and other pertinent information such as addresses and phone numbers. Compile reports on overall customer satisfaction.
Delegating tasks
Monitoring the team’s performance
Helping to hire new staff
Helping with training and development
Assisting the team by performing the tasks with them
Reporting to senior management / personnel when required
Preparing a weekly schedule
Kanaan Hotel
Baalbek Lebanon
Front Desk Receptionist and customer service
Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill
References: available upon request...