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Minnesota Healthmatch Case Study

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Minnesota Healthmatch Case Study
Minnesota HealthMatch The following paper will give a summery of the state of Minnesota HealthMatch IT project. The summery will include the initial plan for the project as well as what organizational issues that ultimately caused the project to fail. This paper will also include my personal opinion on what type of support an organization top management needs to provide in order for an IT project of this magnitude to succeed.
Overview
In 2002 the state of Minnesota Department of Human Services (DHS) started an IT project that was to establish an automated system that was to assist the residents of the state in selecting health programs fitting their needs based on their eligibility. The project was started with a budget of $13 million and was to be completed in two years. Krigsman (2011) states “The variety of residents' needs and situations, together with the complexity of state programs and 16,000 …show more content…
The main reason that the project failed was due to issues within the upper management of DHS and their repeated modifications to the project. There were two significant changes to the HealthMatch system. While these changes did set back the project they were not the only setback. Krigsman (2011) states that the project also failed to meet deadlines on many occasions. In a 2007 report from the Minnesota Legislative Audit Commission both the DHS and its contractor Albion were responsible for the setbacks. This would not be the only report from the Minnesota Legislative Audit Commission. In 2008 the Commission would release another report that would exam delays, cost overrun, and inadequate deliverables. This report would go on to describe the numerous reasons the project failed from management, staffing, business requirements definitions and the technology itself (Krigsman, 2011). All of these issues together would cause any project to
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