Managing Business Activities to Achieve Results.
Managing Business activities to achieve results.
Problems are sent to us as gifts
Hayley Badesha
Introduction
Throughout this report I shall be exploring the importance of the different business process’s used to deliver outcomes and the goals of a company. Also see how the appropriate systems ensure the quality of either the services or products of a company and how this would effect and improve the organisation within the work place. I will explore the work-based problem of a slow and dated computer system and the solution to this with the planning processes involved. I shall discuss how the Total Quality Management principles could reduce such problems recurring and targets that could be put in place to improve the chance of smoother more efficient running of the office. Total Quality management is the constant drive and to deliver customer value and continuously improve. This is a principle that has evolved from earlier stages such as inspection, quality control and quality assurance. I shall explain this principle and how this helps the given identified problem from recurring.
I will state how the Kaizen strategy, which is the emphasis on continual improvement, can maintain a standard of quality for a business. And evaluate how Lewins change model can influence the how likely the proposed solution is to success.
The Problem
There are obviously going to be problems that arise within the work place. However great or small these are to be addressed and a solution should to be found in order to continue with the smooth running of a business.
Blackheath Products (a laminated sheet material distributor) have a problem where by the computer system that is installed for the sales team to process there orders and complete the day to day office duties is inefficient. The system is too slow, often is unresponsive and is an out-dated and long-winded process. This can often lead to mistakes being made with customer’s orders, delays with imputing work onto the systems
Problems are sent to us as gifts
Hayley Badesha
Introduction
Throughout this report I shall be exploring the importance of the different business process’s used to deliver outcomes and the goals of a company. Also see how the appropriate systems ensure the quality of either the services or products of a company and how this would effect and improve the organisation within the work place. I will explore the work-based problem of a slow and dated computer system and the solution to this with the planning processes involved. I shall discuss how the Total Quality Management principles could reduce such problems recurring and targets that could be put in place to improve the chance of smoother more efficient running of the office. Total Quality management is the constant drive and to deliver customer value and continuously improve. This is a principle that has evolved from earlier stages such as inspection, quality control and quality assurance. I shall explain this principle and how this helps the given identified problem from recurring.
I will state how the Kaizen strategy, which is the emphasis on continual improvement, can maintain a standard of quality for a business. And evaluate how Lewins change model can influence the how likely the proposed solution is to success.
The Problem
There are obviously going to be problems that arise within the work place. However great or small these are to be addressed and a solution should to be found in order to continue with the smooth running of a business.
Blackheath Products (a laminated sheet material distributor) have a problem where by the computer system that is installed for the sales team to process there orders and complete the day to day office duties is inefficient. The system is too slow, often is unresponsive and is an out-dated and long-winded process. This can often lead to mistakes being made with customer’s orders, delays with imputing work onto the systems