Management and Answer Selected Answer
Chapter 2 1. ________ uses a set of integrated applications to address all aspects of the customer relationship.
Answer Selected Answer: CRM 2. Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
Answer Selected Answer: TPS 3. ESSs are designed to serve the middle management of the organization.
Answer Selected Answer: False 4. Supply chain management systems are more externally oriented than enterprise systems.
Answer Selected Answer: True 5. ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.
Answer Selected Answer: True 6. Decision-support systems use internal information as well as information from external sources.
Answer Selected Answer: True 7. Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
Answer Selected Answer: True
8. A hotel reservation system is a typical example of a management information system.
Answer Selected Answer: False 9. The use of digital technology and the Internet to execute the major business processes in the enterprise is called
Answer Selected Answer: e-business. 10. You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor 's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system will best meet these needs?
Answer Selected Answer: TPS with MIS capabilities 11. Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems.
Answer Selected Answer: True
Answer Selected Answer: CRM 2. Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?
Answer Selected Answer: TPS 3. ESSs are designed to serve the middle management of the organization.
Answer Selected Answer: False 4. Supply chain management systems are more externally oriented than enterprise systems.
Answer Selected Answer: True 5. ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.
Answer Selected Answer: True 6. Decision-support systems use internal information as well as information from external sources.
Answer Selected Answer: True 7. Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
Answer Selected Answer: True
8. A hotel reservation system is a typical example of a management information system.
Answer Selected Answer: False 9. The use of digital technology and the Internet to execute the major business processes in the enterprise is called
Answer Selected Answer: e-business. 10. You have been hired by a non-profit agency to implement a system to handle their donations. Event fundraisers need to be able to quickly access a donor 's information and history. The marketing department needs to be able to create customized mailing lists, in order to send different messages to different types of donors. What system will best meet these needs?
Answer Selected Answer: TPS with MIS capabilities 11. Maintaining online directories of employees with special areas of expertise is one application of knowledge management systems.
Answer Selected Answer: True