Maar
Table of contents
I. Describe the structure and culture of an organization and evaluate the relationship between different process and functions of the organization 1
II. Initiate and identify the mission, mission statement, the aims and objectives of the organization and analyze the effect of these on the structure and culture of the organization. 8
III. Define the methodology to be used to map processes on the NovoHotel objectives and functions 11
IV. Evaluate the output of the process and analyse quality gateways 15
V. Develop plans which promote goals and objectives for own area of responsibility 16
VI. Prepare and agree implementation plans which translate strategic targets into practical efficient and effective actions 18
CRITICAL PATH ANALYSIS (Implement computer system) 18
VII. Manage the work activities to prevent ineffective and inefficient deviations from the operational plan through effective monitoring and control. 26
VIII. Implement appropriate systems to achieve the objectives and goals of the plan in the most effective and efficient way especially taking time and budget into consideration and to meet the organizational standards of quality. 27
IX. Define the resources, tools and systems required to support the business process 29
X. Define and implement quality audit systems/practice to manage and monitor quality to standards specified by the organization and process operated 33
XI. Embed a quality culture to ensure continuous monitoring and development of the process 36
REFERENCE 37
I. Describe the structure and culture of an organization and evaluate the relationship between different process and functions of the organization
Novo hotel group is 3-star Superior hotel group. The hotel is equipped exceptional facilities and services with efficiency, comfort, security. Nearly Ben Thanh market, Dong Khoi street and only 20 minutes away from Tan Son Nhat International Airport, it is a good place for
I. Describe the structure and culture of an organization and evaluate the relationship between different process and functions of the organization 1
II. Initiate and identify the mission, mission statement, the aims and objectives of the organization and analyze the effect of these on the structure and culture of the organization. 8
III. Define the methodology to be used to map processes on the NovoHotel objectives and functions 11
IV. Evaluate the output of the process and analyse quality gateways 15
V. Develop plans which promote goals and objectives for own area of responsibility 16
VI. Prepare and agree implementation plans which translate strategic targets into practical efficient and effective actions 18
CRITICAL PATH ANALYSIS (Implement computer system) 18
VII. Manage the work activities to prevent ineffective and inefficient deviations from the operational plan through effective monitoring and control. 26
VIII. Implement appropriate systems to achieve the objectives and goals of the plan in the most effective and efficient way especially taking time and budget into consideration and to meet the organizational standards of quality. 27
IX. Define the resources, tools and systems required to support the business process 29
X. Define and implement quality audit systems/practice to manage and monitor quality to standards specified by the organization and process operated 33
XI. Embed a quality culture to ensure continuous monitoring and development of the process 36
REFERENCE 37
I. Describe the structure and culture of an organization and evaluate the relationship between different process and functions of the organization
Novo hotel group is 3-star Superior hotel group. The hotel is equipped exceptional facilities and services with efficiency, comfort, security. Nearly Ben Thanh market, Dong Khoi street and only 20 minutes away from Tan Son Nhat International Airport, it is a good place for