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Kudler Fine Foods Root Cause Analysis

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Kudler Fine Foods Root Cause Analysis
Service Request SR-kf-013

Reginald Widgeon, Samuel Smothers, Shiloh Pogue, Qulana Johnson

BSA375

January 25, 2012

Timothy Thacker

Determination of Requirements

In the Service Request for Kudler Fine Foods it is important to know the determination requirements of the project. The analyst need to identify the specific analysis methods used to determine user needs. The objective of a Service Request is to develop a new system for Kudler to track customer purchases through a Frequent Shopper Program to redeem loyalty points. To meet the goal for the Service Request analyst need to identify the specific analysis methods used to determine user needs. The basic process of analysis involves three steps: * Business Process Automation …show more content…
First the analyst need to determine the current situation in Kudler “Problem Analysis”; right now the as-is issue is to increase more sales. How can we make the customer shop more in Kudler? After finding out the problem the next step is to find the nature of the problem “Root Cause Analysis” Root Cause Analysis focuses on the issue of the problem not the solution. The root causes in Kudler as a gourmet store is having perishable foods with a short shelf life. To avoid losing profit Kudler need to sell products that customer wants to buy. If the customers will buy more products it will increase the …show more content…
The increase in bandwidth will ensure connectivity between the POS, severs, and databases. Several servers will be upgraded and built out. An application server must be built, it will house the application that will run the customer reward program. The app server will make calls to the database server and compile the information. A web server will be built to serve two purposes, house the Internet site and the internal intranet site. The Internet site will make calls to the app server and be the first thing that customers
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