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Kelsie: A Case Study

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Kelsie: A Case Study
Kelsie you have a good work ethic you come to work every day but as you yourself have told me you get tired and have no sense of urgency you just need that break between calls. Well as I have explained that causes the calls to back up and customer to have to call back. You must work on pushing thru your fatigue and you will notice that the calls will be fewer. You must work on your Silence, AFD, AHT, Rep Rating, Sales points to goal% , and BPA over the next 6months. You have to renew your focus on making sure that the customer are all that you are working on and your urgency must be on helping them.

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