Tma02 B120
“fitting in”
B120 TMA02
Part 1
November 2012
CONTENTS PAGE
Contents page Pg 2
Executive summary Pg 3 1.0 Problem analysis and solution 2.1 A description of the HRM-related work problem that I have encountered and why I think it relates well to my chosen study session. Pg 4 2.2 Analysis of my experience using my chosen concept. Pg 4 2.3 Proposed solutions to the problem. Pg 6 2.0 Useful information from the internet. Pg 6 3.0 References Pg 7
William Curley- C2988169
Executive summary
This report is a study of an employee’s problematic situation at work. The situation was analysed using the session 3, book 2 of the B120. The analysis identified that lack of “induction and socialisation” was a major factor, and also identified some potential solutions. There are also websites that explain in further detail the concepts used.
William Curley- C2988169
1.0 Problem analysis and solution 2.1 In June 2009 I started a new job with a debt management company in a telesales cold calling role. It was a huge office of over 150 people therefore it was a very fast paced environment, it was also very modern and clean and seemed a great place to work. After a few weeks I felt as if I was working alone, I had never been approached by or had a conversation with anyone which not only made my days long I also felt as I had no help or adequate training. This of course affected my work I felt lost and it was not long before my low sales numbers was noticed by my superiors. It was around 5 weeks in when I started to receive real pressure
B120 TMA02
Part 1
November 2012
CONTENTS PAGE
Contents page Pg 2
Executive summary Pg 3 1.0 Problem analysis and solution 2.1 A description of the HRM-related work problem that I have encountered and why I think it relates well to my chosen study session. Pg 4 2.2 Analysis of my experience using my chosen concept. Pg 4 2.3 Proposed solutions to the problem. Pg 6 2.0 Useful information from the internet. Pg 6 3.0 References Pg 7
William Curley- C2988169
Executive summary
This report is a study of an employee’s problematic situation at work. The situation was analysed using the session 3, book 2 of the B120. The analysis identified that lack of “induction and socialisation” was a major factor, and also identified some potential solutions. There are also websites that explain in further detail the concepts used.
William Curley- C2988169
1.0 Problem analysis and solution 2.1 In June 2009 I started a new job with a debt management company in a telesales cold calling role. It was a huge office of over 150 people therefore it was a very fast paced environment, it was also very modern and clean and seemed a great place to work. After a few weeks I felt as if I was working alone, I had never been approached by or had a conversation with anyone which not only made my days long I also felt as I had no help or adequate training. This of course affected my work I felt lost and it was not long before my low sales numbers was noticed by my superiors. It was around 5 weeks in when I started to receive real pressure
References: The Open University (2006) B120 An introduction to business studies, Book 2 ‘An introduction to human resource management in business’, Milton Keynes William Curley- C2988169