Jill's Medication
Case Study: Jill’s Medication
Case Study Questions:
1. Identify the lapses in care that occurred throughout the case and led to Jill’s medication crisis. Which of these lapses occurred as a result of an individual-level (provider) failure? Which were system-level failures? Throughout the Jill’s experience, there was many lapses between the health care team in regards to filling her prescription. First, Dr. Smith, the referred neurologist declined Jill’s medical records, as if they were of no importance to her serious neurological issue. Second, when she called Dr. Smiths’ office for a prescription renewal, there was no answer and she was not called back after she left a message. Third, when she called the office again the next day, she was told it would be an additional day for the refill to be ready; not filled in time before her trip to …show more content…
It can be overwhelming to the physicians but sometimes that is what is needed to demand proper and timely care that should be given regardless of the situation but if often omitted.
7. Put yourself in Jill’s shoes. What red flags would have concerned you? How would you handle this situation differently as the patient? I felt that Jill handled the situation very well. She did not seem to lose her cool as I feel I may have, especially with Dr. Smith’s office. The only thing I would have done differently would have been demanding a prescription filled from the receptionist. A week prior she said it would be no problem for the doctor to write a script and send it out and then went back on her word that an office visit was necessary in order to receive a refill. I would have been pertinent on the phone and demanded to speak with the doctor. Then she would have gotten her prescription on time, before her vacation.
8. How can you ensure that patients are involved in their care? List three actions you should perform with each patient.
Case Study Questions:
1. Identify the lapses in care that occurred throughout the case and led to Jill’s medication crisis. Which of these lapses occurred as a result of an individual-level (provider) failure? Which were system-level failures? Throughout the Jill’s experience, there was many lapses between the health care team in regards to filling her prescription. First, Dr. Smith, the referred neurologist declined Jill’s medical records, as if they were of no importance to her serious neurological issue. Second, when she called Dr. Smiths’ office for a prescription renewal, there was no answer and she was not called back after she left a message. Third, when she called the office again the next day, she was told it would be an additional day for the refill to be ready; not filled in time before her trip to …show more content…
It can be overwhelming to the physicians but sometimes that is what is needed to demand proper and timely care that should be given regardless of the situation but if often omitted.
7. Put yourself in Jill’s shoes. What red flags would have concerned you? How would you handle this situation differently as the patient? I felt that Jill handled the situation very well. She did not seem to lose her cool as I feel I may have, especially with Dr. Smith’s office. The only thing I would have done differently would have been demanding a prescription filled from the receptionist. A week prior she said it would be no problem for the doctor to write a script and send it out and then went back on her word that an office visit was necessary in order to receive a refill. I would have been pertinent on the phone and demanded to speak with the doctor. Then she would have gotten her prescription on time, before her vacation.
8. How can you ensure that patients are involved in their care? List three actions you should perform with each patient.