Capstone Checkpoint: Establishing Seamless Support
Establishing Seamless Support Enterprise computer support has experienced on-going development to better serve various consumer bases.
Write a 200- to 300-word response encompassing strategies that would help minimize miscommunication between the two parties.
What components of the problem solving strategy have the greatest effect within a computer support atmosphere?
Miscommunication occurs often between two parties depending upon the scenario; the main focus is how the person that is communicating holds the audience. It is critical to tear down the communication lines and that by itself, would not be enough action open the lines of communication enough to conduct proper business.
How might the support specialist and customer both be satisfied if there has to be compromise from one side of the conversation?
Communication is directed towards an audience solely based on their comprehension of the entire thought process of the person presenting the material, in the message being delivered.
Regardless of formatting, messages for the most part, are highly predictable, and repetitive; which helps individuals conquer difficulties brought on by barriers within the communication process.
Also; repeating information effectively helps get the point across to an audience as the main part of the message, and this allows the audience to retain the focus points of the communication.
An example of this would be, if the speaker gives a long presentation, which includes key elements of the message. In this case key elements would be lost, so it is imperative to emphasize the points of the message with a method of repetitious messaging; another method that can be utilized for the purpose of communicating main points.
You May Also Find These Documents Helpful
-
Explain some of the graphical user interfaces (GUIs) and communications messages that occur during the operation of a microwave…
- 263 Words
- 2 Pages
Satisfactory Essays -
|Graphical Interface/Central Computer |Communicates with the door, microwave |Incoming messages are from the user,|Outgoing messages tell the generator to |…
- 358 Words
- 2 Pages
Satisfactory Essays -
Networking in an operating system also known as NOS (network operating system) operates in many ways. NOS is an operating system which runs on a server and can be accessed through client machines connected on the network. It controls and permits sharing of files by multiple users, printer admittance among the linked computers, enhance support, make a working network, and provides for certain administrative functions, including security.…
- 724 Words
- 3 Pages
Satisfactory Essays -
For the user support employee, a customer service model begins and ends with communication. Communications not only involves speech or writing, but listening or reading well also. Communications is a two-way exercise, which involves both parties and their need to reach a satisfactory resolution. The various forms of communications between a user support employee and a customer determines the experience of a customer with user support as well as, adding or detracting to the opinion the customer has of the company. The first of these communications is the tone and style of the support employee. Each support employee should strive to create his or her own personal style of communication. This style should include everything from a greeting to a strategy for resolving customer complaints (Beisse, 2010). The technician should use clear, succinct speech or writing to convey the necessary information to resolve the customer’s issue (Beisse, 2010). A technician’s style should include the ability to categorize a customer to meet that customer’s needs and expectations. Support technicians should be able to restate a customer’s problem in the technician’s own words to show empathy and understanding of the customer problem. This is how the relationship of an ‘extremely satisfied’ customer is started and created. This should be the goal of all employees in a company with any type of communications (Beisse, 2010).…
- 253 Words
- 2 Pages
Satisfactory Essays -
Effective communication incorporates the basic elements of communication based on how the information is communicated from the messenger, which can have a profound effect on the presentation of the message and the understanding using the basic elements of communication. It is essential to basic communication for the messenger to relay the message clearly and in a concise manner to decrease misunderstanding of the information presented. The basic elements of communication that consist of the message that is the information discussed or presented. Second element is the sender or messenger the individual or device used present the can be telephone,…
- 395 Words
- 2 Pages
Satisfactory Essays -
1.2 Explain the reasons for knowing the audience to whom the communication is being presented.…
- 3759 Words
- 16 Pages
Good Essays -
It is important to communicate effectively in order that information is understood and to avoid confusion or delay. It is important to adapt the way we communicate, because different audiences require deferent communication styles, that way you have a better chance of being understood e.g. in the way you would communicate with a child ideas to an adult.…
- 856 Words
- 3 Pages
Powerful Essays -
A one dimensional array is a variable that holds more than one index value such as car [ 13 ]. A Two dimensional array will hold two different index values such as…
- 290 Words
- 2 Pages
Satisfactory Essays -
Conflict resolution Strategies Help minimizes the time required for problem solving computer support issues. Some people do not know what a support desk worker goes through when it comes to dealing with the public. Computer support specialists normally work in well-lighted, comfortable offices or computer laboratories. Most work about 40 hours a week dealing with different attitudes and that requires a person to be able to adjust to the way a person is acting that minute. I know it sounds strange but this is how a support desk person handles his or her work for that day. I am going to tell you of for ways that the support desk person handles a day’s work in order for them not to get stressed out. Number (1) Raise the issue Ask question about what is wrong so you can correct the problem quickly. Number (2) Discover the Underlying Interests what this is that the customer wants their computer fixed and hope that you can do it your job is to assure them that you are going to do everything possible to fix their computer for them. Number (3) Discover the Underlying Interests this means for you and the customer to brainstorm meaning for you to ask them what they was doing when the computer messed up and try to fix it from what they tell you. Last but not least (4) Develop Agreements Based on Objective Standards, you and the customer just was brainstorming as to what they was doing when the computer messed up and you are doing what you can to fix it and it worked and the customer is happy and you are still talking with them as you work to show that you are trying to assure them that they will not have anymore problems and you just walk them through what you did so that can have a idea of the work you just performed on their computer. When this is all over they can feel that they just meet a friend and a great…
- 363 Words
- 2 Pages
Satisfactory Essays -
If communication is to be effective, people must be able to express themselves clearly and to understand each other. Communication is ineffective when barriers prevent people expressing themselves or understanding others.…
- 283 Words
- 2 Pages
Satisfactory Essays -
• Communicating information is more than just exchanging words. Just as in the definition of the word “beauty”, when communicating with a certain amount of eloquence it paints a mental picture that gives pleasure to our minds and wakes up our senses. The way words are used in the process of communication is what holds attention and causes an audience to become engaged. It's the beauty in a message and the expression in the words which we tend to remember. This is not to say that truth is not important in communication but mere stating mere facts may not be enough to get the point across or keeping the attention of an audience.…
- 737 Words
- 3 Pages
Good Essays -
2. What role do technologies such as he telephone, IM, and chat play in delivering support?…
- 1078 Words
- 5 Pages
Powerful Essays -
Communication plays a key part in the success of any business. It is a means of exchanging information to make oneself understood by another which can be vital in a company fulfilling its purpose and hitting its goals and objectives. This exchange could be oral, written, non-verbal or a combination.…
- 1467 Words
- 6 Pages
Powerful Essays -
De Beers conducted a market research and it ensue the desires in female consumers in wanting to upkeep and perpetuates their own personal three stages of love: past, present and future. Their relationship should “reflect upon the journey shared as a couple in the past and present day, and look forward to the many happy years that lay ahead.” Next, De Beers concentrated on ‘heavy users’ as their targeted audience as this type of consumers already own more than eight pieces of diamond jewelry. This shows that they already know the value of the diamond jewelry and De Beers is focusing on increasing the lifelong value. Moreover, De Beer’s communication objective was to create awareness and desire in their targeted audience regarding the Beacons campaign. This creates a long-term strategy and brand loyalty. Lastly, emotional values were implemented by creating the means and relevance invoked towards the customers around the Beacons campaign; the three stones in the rings symbolizing the three stages of love.…
- 418 Words
- 2 Pages
Satisfactory Essays -
Topic (2) Avoid Miscommunication Most of what is said and done on a daily basis at work is open to various interpretations, as we often assume out thoughts and behaviours are transparent, when in fact they are far from it. Miscommunication in the workplace is bound to leave behind a track of wrong impressions, unfulfilled goals and disappointed people. For this reason, sharpening your communication skills is not something you should leave to chance in your career. From handling insignificant disagreement between coworkers to giving presentations, those who gain the most respect and achieve the greatest success in their careers are consistently the best, most effective communicators.…
- 556 Words
- 3 Pages
Good Essays