Issue-Based Problem Solving
Issue-Based Problem-Solving: Antidote to Mental Messing Around
Copyright © 2008 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
This guest lecture will focus on…
– Issue-based problem solving – a must-have skill in management – Some ways you can use Issue-based problem solving effectively – How to address the right problems as efficiently as possible
Copyright © 2008 Accenture All Rights Reserved.
5
This will going to be a long season…
Copyright © 2008 Accenture All Rights Reserved.
6
Effectiveness means…
– Understanding and articulating the client problem that the project will solve – Thinking creatively about innovative, value-adding ways to solve the client problem – Decomposing the problem into key issues to analyze and hypotheses to test
Copyright © 2008 Accenture All Rights Reserved.
7
This approach to solving client problems emphasizes attention to the issues involved
Where the client is
Define the problem
Solve the problem
Communicate the answer
Where the client wants to be
Structure the ideas
Generate ideas
Develop the research plan
Analyze findings
Copyright © 2008 Accenture All Rights Reserved. 8
Issue-based problem-solving is intended to clarify and simplify the problem-solving process
Actual Problem-Solving
100%
Progress Review Progress Review Progress Review Final Review Implementation Team Orientation
Preliminary Fact Finding
Confidence in Recommendations
In-Depth Analysis
Syndication of Conclusions Solution Development/ Testing
Focus Groups/Surveys
0% Planning
Issues/Analysis/Conclusions
Delivering
Issues/Analysis/Solutions
Operating
Issues/Analysis/Results
Managing
Copyright © 2008 Accenture All Rights Reserved. 9
Be sure to address the right problem
– Review client problem definition – Check if it is a symptom or a problem is real, but less urgent – Common problem
Copyright © 2008 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
This guest lecture will focus on…
– Issue-based problem solving – a must-have skill in management – Some ways you can use Issue-based problem solving effectively – How to address the right problems as efficiently as possible
Copyright © 2008 Accenture All Rights Reserved.
5
This will going to be a long season…
Copyright © 2008 Accenture All Rights Reserved.
6
Effectiveness means…
– Understanding and articulating the client problem that the project will solve – Thinking creatively about innovative, value-adding ways to solve the client problem – Decomposing the problem into key issues to analyze and hypotheses to test
Copyright © 2008 Accenture All Rights Reserved.
7
This approach to solving client problems emphasizes attention to the issues involved
Where the client is
Define the problem
Solve the problem
Communicate the answer
Where the client wants to be
Structure the ideas
Generate ideas
Develop the research plan
Analyze findings
Copyright © 2008 Accenture All Rights Reserved. 8
Issue-based problem-solving is intended to clarify and simplify the problem-solving process
Actual Problem-Solving
100%
Progress Review Progress Review Progress Review Final Review Implementation Team Orientation
Preliminary Fact Finding
Confidence in Recommendations
In-Depth Analysis
Syndication of Conclusions Solution Development/ Testing
Focus Groups/Surveys
0% Planning
Issues/Analysis/Conclusions
Delivering
Issues/Analysis/Solutions
Operating
Issues/Analysis/Results
Managing
Copyright © 2008 Accenture All Rights Reserved. 9
Be sure to address the right problem
– Review client problem definition – Check if it is a symptom or a problem is real, but less urgent – Common problem