Information Technology
* What are the characteristics of a technologically enabled organization?
A technologically enabled organization is a technologically capable company. Data and information will be at the heart and information re-use shall be constant. In other word, everything is integrated, finance, services, customer files, support database, helpdesk, quality management, customer satisfaction, email, attachments...
The information both flow in and out where you can get an holistic view of every information, communication, exchange concerning a specific project that might affect multiple customers, or every bits and pieces of information that pertain to a specific customer...
It is a an organization where you have a symbiosis between the customer, who request and the customer who contribute, again, idea bounce in and out and might potentially be shared among interest group, much like a social network, the organization being the enabler between various customers with similar issue, reason why they are the customer of organization XYZ...
The information is on the ecommerce site, in the corporate portal, in the intranet, on the mobile phone, the communications are interactive and customers share whiteboard, desktop, files, document management with the organization. Every relation the organization have with its customer contact is managed through a unique ID assigned to each of those contact, nothing complex, maybe an OpenID since so many people already have them or a simple challenge response via SMS, Text Message, Email to login your customer/employee experience center...
I hope this will help you understand my perspective of a technologically enabled enterprise, it is a only a vision for now, but it might be the future, who knows :)
For now, to me, any subset of those features with integration within a specific business workflow would classify has a technology enabled organization.
2. How does an Organization acquire & disseminal knowledge?
First respondent meant
A technologically enabled organization is a technologically capable company. Data and information will be at the heart and information re-use shall be constant. In other word, everything is integrated, finance, services, customer files, support database, helpdesk, quality management, customer satisfaction, email, attachments...
The information both flow in and out where you can get an holistic view of every information, communication, exchange concerning a specific project that might affect multiple customers, or every bits and pieces of information that pertain to a specific customer...
It is a an organization where you have a symbiosis between the customer, who request and the customer who contribute, again, idea bounce in and out and might potentially be shared among interest group, much like a social network, the organization being the enabler between various customers with similar issue, reason why they are the customer of organization XYZ...
The information is on the ecommerce site, in the corporate portal, in the intranet, on the mobile phone, the communications are interactive and customers share whiteboard, desktop, files, document management with the organization. Every relation the organization have with its customer contact is managed through a unique ID assigned to each of those contact, nothing complex, maybe an OpenID since so many people already have them or a simple challenge response via SMS, Text Message, Email to login your customer/employee experience center...
I hope this will help you understand my perspective of a technologically enabled enterprise, it is a only a vision for now, but it might be the future, who knows :)
For now, to me, any subset of those features with integration within a specific business workflow would classify has a technology enabled organization.
2. How does an Organization acquire & disseminal knowledge?
First respondent meant