Management is one of the most important human activities and has critical impact on life, growth, development or destruction of an organisation. In an organisation, managers with any rank or status should understand their basic duties i.e. maintaining a sustainable conductive environment where people can fulfil their commitments and objectives through collaborative approach. (Akhtar, 2011) A manager is responsible to achieve the business’s goals, visions and objectives by planning, organising, leading and controlling. Dubrin (1994) stated that in every organisation each member of staff must plan, organise, make decisions, and control the resources they need to accomplish the results expected of them. The criticisms an IS/IT manager could receive include: poor leadership and organisational skills, lack of planning and delegating tasks, poor decision making, failure to communicate to other members of staff, not meeting the customer’s requirements, the organisations aims and objectives not being met and poor performance from employees. However, a manager can take appropriate action to overcome these issues and prevent them from happening in the future. Frenzel (2004) suggested that “As the power of IT has become increasingly critical in the new century, planning, strategizing, adopting standards, and establishing IT policy has become more important”. Therefore, managers will need to take all these areas into consideration to become successful leaders. According to Thierauf (1994), to be an effective IS manager you should develop a suitable IS organisation structure; apply effective control over the organisation; motivate and lead the IS personnel and end users. If a manager can take the correct action in an organisation, he can exercise control and improve the performance of the organisation. Mintzberg argued that there are 10 primary roles and behaviours that can be used to categorise a manager’s different functions.
Management is one of the most important human activities and has critical impact on life, growth, development or destruction of an organisation. In an organisation, managers with any rank or status should understand their basic duties i.e. maintaining a sustainable conductive environment where people can fulfil their commitments and objectives through collaborative approach. (Akhtar, 2011) A manager is responsible to achieve the business’s goals, visions and objectives by planning, organising, leading and controlling. Dubrin (1994) stated that in every organisation each member of staff must plan, organise, make decisions, and control the resources they need to accomplish the results expected of them. The criticisms an IS/IT manager could receive include: poor leadership and organisational skills, lack of planning and delegating tasks, poor decision making, failure to communicate to other members of staff, not meeting the customer’s requirements, the organisations aims and objectives not being met and poor performance from employees. However, a manager can take appropriate action to overcome these issues and prevent them from happening in the future. Frenzel (2004) suggested that “As the power of IT has become increasingly critical in the new century, planning, strategizing, adopting standards, and establishing IT policy has become more important”. Therefore, managers will need to take all these areas into consideration to become successful leaders. According to Thierauf (1994), to be an effective IS manager you should develop a suitable IS organisation structure; apply effective control over the organisation; motivate and lead the IS personnel and end users. If a manager can take the correct action in an organisation, he can exercise control and improve the performance of the organisation. Mintzberg argued that there are 10 primary roles and behaviours that can be used to categorise a manager’s different functions.