Individual Assignment
UTS: ENGINEERING
Assignment Cover Sheet
STANDARD and BLOCK Mode
SUBJECT NAME: Quality Planning and Analysis
SUBJECT NUMBER: 49309
ASSIGNMENT NUMBER: 1
STUDENT LAST NAME: ZHANG
STUDENT FIRST NAME: JIXUAN
STUDENT ID: 12081244
Declaration of Originality:
The work contained in this assignment, other than that specifically attributed to another source, is that of the author(s) and has not been submitted in any other subject or published elsewhere before.
It is recognised that, should this declaration be found to be false, disciplinary action could be taken and penalties imposed in accordance with University policy and rules.
Signature: _________________________________
Quality Planning and Analysis
In Provision of Travelling Service
JIXUAN ZHANG 12081244
Table of Contents
Part 1: Introduction 1
Part 2: Customer Satisfaction 3
2.1 Stakeholder Analysis 3
2.2 Capturing the Customer Needs 4
2.3 Customer Needs Analysis (Kano Analysis) 6
Part 3: Design Requirements 10
3.1 Translating Customer Needs into Design Requirements (QFD) 10
3.2 Design Risk Analysis (FMEA) 13
Part 4: Supplier Selection and Evaluation 15
4.1 Identifying the Components, Elements, Parts 15
4.2 Developing the Supplier Selection System 15
4.3 Constructing and Using a Supplier Selection System 16
4.4 Supplier Selection Report 16
Part 5: Statistical Process Control 18
5.1 Identifying the Processes 18
5.2 Monitoring Processes using SPC Charts 19
5.3 Constructing and Using a SPC Chart 22
Part 6: Problem Solving 25
6.1 Identifying the Problems and Problem Solving Tools 25
6.2 Constructing and Using the Problem Solving Tools 26
References 29
Part 1: Introduction
With the development of the contemporary society, more and more people choose travelling as the main entertainment during their spare time. This report is basically about the design and provision of a SERVICE which is travelling.
Travelling is an industry to provide tourists with tourism service
Assignment Cover Sheet
STANDARD and BLOCK Mode
SUBJECT NAME: Quality Planning and Analysis
SUBJECT NUMBER: 49309
ASSIGNMENT NUMBER: 1
STUDENT LAST NAME: ZHANG
STUDENT FIRST NAME: JIXUAN
STUDENT ID: 12081244
Declaration of Originality:
The work contained in this assignment, other than that specifically attributed to another source, is that of the author(s) and has not been submitted in any other subject or published elsewhere before.
It is recognised that, should this declaration be found to be false, disciplinary action could be taken and penalties imposed in accordance with University policy and rules.
Signature: _________________________________
Quality Planning and Analysis
In Provision of Travelling Service
JIXUAN ZHANG 12081244
Table of Contents
Part 1: Introduction 1
Part 2: Customer Satisfaction 3
2.1 Stakeholder Analysis 3
2.2 Capturing the Customer Needs 4
2.3 Customer Needs Analysis (Kano Analysis) 6
Part 3: Design Requirements 10
3.1 Translating Customer Needs into Design Requirements (QFD) 10
3.2 Design Risk Analysis (FMEA) 13
Part 4: Supplier Selection and Evaluation 15
4.1 Identifying the Components, Elements, Parts 15
4.2 Developing the Supplier Selection System 15
4.3 Constructing and Using a Supplier Selection System 16
4.4 Supplier Selection Report 16
Part 5: Statistical Process Control 18
5.1 Identifying the Processes 18
5.2 Monitoring Processes using SPC Charts 19
5.3 Constructing and Using a SPC Chart 22
Part 6: Problem Solving 25
6.1 Identifying the Problems and Problem Solving Tools 25
6.2 Constructing and Using the Problem Solving Tools 26
References 29
Part 1: Introduction
With the development of the contemporary society, more and more people choose travelling as the main entertainment during their spare time. This report is basically about the design and provision of a SERVICE which is travelling.
Travelling is an industry to provide tourists with tourism service
References: Soora Rasouli, Harry Timmermans (2014). Applications of theories and models of choice and decision-making under conditions of uncertainty in travel behavior research. Journal of Travel Behaviour and Society, 3, 79-90. Stanley Presser, Jennifer M. Rothgeb (2004). Methods for Testing and Evaluating Survey Questionnaires. Hoboken, N.J. : Wiley-Interscience. Saris, Willem E (2007). Design, evaluation, and analysis of questionnaires for survey research. Hoboken, N.J. : Wiley-Interscience.