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Hot Buttons: How To Resolve Conflict And Cool Everyone Down Summary

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Hot Buttons: How To Resolve Conflict And Cool Everyone Down Summary
COMM 332 - Negotiation
First Summer Session 2005

INDIVIDUAL PROJECT
BOOK REVIEW

Title: Hot Buttons: How To Resolve Conflict And Cool Everyone Down
Publisher: Cliff Street Books
Place of Publication: New York
Year of Publication: 2000
Number of Pages: 336
Price of the Book: Price ranges from $ .46 to $23 depending if the book is new, used, hard cover, paperback, or collectible.

The book "Hot Buttons: How To Resolve Conflict And Cool Everyone Down" talks about conflict management. The following is a background on the contributors:
- Sybil Evans is a nationally recognized specialist in conflict resolution and diversity issues. As president of the consulting firm Sybil Evans Associates, Evans …show more content…
Each person has his or her own set of hot buttons. Once the button is pushed, people tend to explode in angry ways. This leads to everything from road rage to divorce. The book is filled with illustrations of people pushing someone's hot button and the responses. It contains many examples of conversations that illustrate how not to say things as well as how to say certain things to each other in a way that doesn't trigger the other person's hot button. It teaches good skills helping people on how to stand back, analyze the situation, and find a new way of communicating the same information without triggering a hot button in the other person. You get ideas for lots of different kinds of situations and relationships. The many case histories in the book helps you get a feeling for how to use the master process recommended here. The self-assessment in the book helps you internalize which lessons are most important for you to focus on. It showed me what to work on and made me rethink how I say some things to people around …show more content…
Understanding why they do so is even more confusing. The book is a good tool that takes the reader to the next level of understanding not only the "WHY", but the "HOW TO" in dealing with the broad diversity of personal and work-life situations. It guides the reader at assessing their interpersonal behaviors. It then offers, at a pace suitable to their individual life situations, a practical toolkit for both avoiding and managing potential conflicts. The Hot Buttons book is a good complement of what we so far have learned in this class. It reinforces many of the aspects of communication/negotiation. It helps you to know how to better control your behavior (as well as the other party's) leading to a better collaboration and best of all to reaching a win-win
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