Holiday Rep Roles
So You Want To Be A Holiday Rep?
Task 1 (P1)
1.) An 18-30’s rep
Roles: The main role of an 18-30’s rep is to look after guests on holiday, to maximise resort profitability and to create a safe environment for customers. Looking after guests means doing all the duties required of a rep and others that are specific to the type of customers dealt with. Maximising resort profits is done by advertising and selling extras such as additional trips, ancillary services and other items the guests may want to purchase. Most frequently sold are travel hire, additional insurance and things the customers may have forgotten to pack such as brushes, toiletries and suncream.
Duties:
Meet and Greet: Picking the guests up from the airport requires the rep keeping an eye on the arrival times of each individual coming in, scheduling in extra time for delays and having a backup plan for those who didn’t make it or got diverted to another airport. The reps need to make themselves recognisable by one of three ways; having a designated meeting spot, wearing high visibility clothes that have the logo on and possibly carrying a sign or carrying boards with the passenger’s names. A list of the arrival times and names of individuals needs to be brought along with extra information about special requirements/disabilities. At this point the rep then collects the guest’s ID and makes sure that all the guests are there before moving on to the transport.
Transfers: Transfers are best booked in advance by the rep to get the best value and also to make sure of availability especially for larger groups. Sometimes more than one coach may be required, other times only a minibus is needed. Enough space should be left for luggage; this information can be taken from the flight bookings. The money for the transfers needs to be agreed before the individuals pay for it. The total cost is shared out equally between all the guests who are using the transport. Paperwork such as the confirmation of
Task 1 (P1)
1.) An 18-30’s rep
Roles: The main role of an 18-30’s rep is to look after guests on holiday, to maximise resort profitability and to create a safe environment for customers. Looking after guests means doing all the duties required of a rep and others that are specific to the type of customers dealt with. Maximising resort profits is done by advertising and selling extras such as additional trips, ancillary services and other items the guests may want to purchase. Most frequently sold are travel hire, additional insurance and things the customers may have forgotten to pack such as brushes, toiletries and suncream.
Duties:
Meet and Greet: Picking the guests up from the airport requires the rep keeping an eye on the arrival times of each individual coming in, scheduling in extra time for delays and having a backup plan for those who didn’t make it or got diverted to another airport. The reps need to make themselves recognisable by one of three ways; having a designated meeting spot, wearing high visibility clothes that have the logo on and possibly carrying a sign or carrying boards with the passenger’s names. A list of the arrival times and names of individuals needs to be brought along with extra information about special requirements/disabilities. At this point the rep then collects the guest’s ID and makes sure that all the guests are there before moving on to the transport.
Transfers: Transfers are best booked in advance by the rep to get the best value and also to make sure of availability especially for larger groups. Sometimes more than one coach may be required, other times only a minibus is needed. Enough space should be left for luggage; this information can be taken from the flight bookings. The money for the transfers needs to be agreed before the individuals pay for it. The total cost is shared out equally between all the guests who are using the transport. Paperwork such as the confirmation of