GSCM 588 - Major Paper Outline UPS
GSCM588 Final Project Proposal Outline
1. Quality Management at the United Parcel Service (UPS)
2. United Parcel Service (UPS)
3. Background/overview of organization
Size of company: 435,000 Worldwide
Founded in 1907, UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Using advanced technology, access to global resources, and an integrated network of physical, technological, and human assets, UPS provides a powerful competitive advantage that can help you earn repeat customers and grow your business.
UPS's primary business is the time-definite delivery of packages and documents worldwide. In recent years, UPS has extended its service portfolio to include less than truckload transportation (primarily in the U.S.) and supply chain services. UPS reports its operations in three segments: U.S. Domestic Package operations, International Package operations, and Supply Chain & Freight operations.
The quality of design that UPS uses is to provide different services to meet the customers' needs. UPS offers customers different choices prices to send their packages. For example, they have the overnight packages and of course that would cost more than the regular delivery
4. Introduction to the problem
Identify the quality issues that need to be addressed: The United Parcel Service is the world’s largest package delivery company. Clearly the FAA does not think UPS is doing such a great job in that department. In thinking about the reasons why they may not be maintaining their aircraft, a few ideas come to mind. First, aircraft repairs take time and money. With profits of 5.8 billion dollars last year, it is safe to assume cost was not the issue. Time is the single biggest thing UPS has to deal with.
When providing their service, shipping, they are guaranteeing that package will arrive its destination at a particular time. If an aircraft is being repaired, it cannot fly. If it is
1. Quality Management at the United Parcel Service (UPS)
2. United Parcel Service (UPS)
3. Background/overview of organization
Size of company: 435,000 Worldwide
Founded in 1907, UPS is the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Using advanced technology, access to global resources, and an integrated network of physical, technological, and human assets, UPS provides a powerful competitive advantage that can help you earn repeat customers and grow your business.
UPS's primary business is the time-definite delivery of packages and documents worldwide. In recent years, UPS has extended its service portfolio to include less than truckload transportation (primarily in the U.S.) and supply chain services. UPS reports its operations in three segments: U.S. Domestic Package operations, International Package operations, and Supply Chain & Freight operations.
The quality of design that UPS uses is to provide different services to meet the customers' needs. UPS offers customers different choices prices to send their packages. For example, they have the overnight packages and of course that would cost more than the regular delivery
4. Introduction to the problem
Identify the quality issues that need to be addressed: The United Parcel Service is the world’s largest package delivery company. Clearly the FAA does not think UPS is doing such a great job in that department. In thinking about the reasons why they may not be maintaining their aircraft, a few ideas come to mind. First, aircraft repairs take time and money. With profits of 5.8 billion dollars last year, it is safe to assume cost was not the issue. Time is the single biggest thing UPS has to deal with.
When providing their service, shipping, they are guaranteeing that package will arrive its destination at a particular time. If an aircraft is being repaired, it cannot fly. If it is