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United Partel Services Case

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United Partel Services Case
Introduction
United Parcel Services Inc. (UPS) is the leading company offering a wide range of solutions such as freight and package transportation. The company has its headquarters in Atlanta. In 2013, United Parcel Services Inc. failed to deliver a larger percentage of its packages to the intended destination within the anticipated time. The primary cause of the problem experienced during the 2013 Christmas period was an increase in the level of demand for the package deliveries that the company had to deliver over that period of time. According to the Engineering Vice President, the increase in demand came about as a result of the online promotions carried out by the company on a delayed basis. As a result, the express delivery companies
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