Effective Communication Skills for Good Customer Service
EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE
PRESENTED BY
OLUWASEGUN JAMES
TABLE OF CONTENTS
Table of Contents Page
Title Page 1
Table of Content 2 1.1 Introduction 3-4 1.2 Research Objectives 5-8
1.3 Literature Reviews 9
1.4 Methodology 10
1.5 Time Scale 11
1.7 Reflective Statement 12
1.8 Reference 13
INTRODUCTION
Delivering service excellence entails effective communication and exhibiting this behavior or attributes as service provider’s shows that you are listening to customers and appreciate their responses on
PRESENTED BY
OLUWASEGUN JAMES
TABLE OF CONTENTS
Table of Contents Page
Title Page 1
Table of Content 2 1.1 Introduction 3-4 1.2 Research Objectives 5-8
1.3 Literature Reviews 9
1.4 Methodology 10
1.5 Time Scale 11
1.7 Reflective Statement 12
1.8 Reference 13
INTRODUCTION
Delivering service excellence entails effective communication and exhibiting this behavior or attributes as service provider’s shows that you are listening to customers and appreciate their responses on
References: http://www.vanseodesign.com/web-design/message-package/ [Accessed 17th April, 2012] http://www.ehow.com/how_6472245_improve-communication-customers.html [Accessed 17th April, 2012] http://www.buzzle.com/articles/ways-to-improve-communication-skills.html [Accessed 17th April, 2012] http://hwebbjr.typepad.com/openloops/2005/05/ten_ways_to_imp.html [Accessed 17th April, 2012] http://www.analytictech.com/mb119/reflecti.htm [Accessed 17th April, 2012] http://leadertalk.mountainstate.edu/2010/07/reflective-listening-.html [Accessed 17th April http://talkbank.org/media/PDF/JOC-PDF/1-Jones%20%26%20LeBaron.pdf [Accessed 17th April, 2012] http://www.sph.umn.edu/careers/tipsheets/phone/ [Accessed 17th, April 2012]