Preview

Chick Fil A Case Study

Powerful Essays
Open Document
Open Document
1782 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Chick Fil A Case Study
Abstract
This paper explores the principles and Christian values of Truett Cathy, and the positive effects on the Chick-fil-a organizations. At the time of his death, there were more than 1,800 Chick-fil-A restaurants in 40 states and Washington, D.C. Cathy’s approach was largely driven by personal satisfaction and a sense of obligation to the community and its young people. Chick-fil-A franchises are closed on Sundays. Cathy opened his first restaurant on a Tuesday, and found that, by Sunday, he was “just worn out.” He noted that, like himself, many of his customers preferred to observe the Christian Sabbath and, in their case, not eat out on Sundays, so his restaurants have been closed on Sundays ever since. This paper examines the relationship between Truett Cathy and how the Christian values within a workplace can positively influence the culture of the organization and also contribute to its success.

Christian Values of Truett Cathy, Founder and CEO of Chick-fil-A, and
The positive effects on the Chick-fil-A organization
Truett Cathy, the founder and chairman of the Chick-fil-A franchise, was a successful businessman and one of the country’s most generous philanthropists, sharing his fortune primarily
…show more content…
Scholars claim the spiritual leadership theory achieves three critical issues; identifying and incorporating a universal values consensus, provides a process to achieve congruence across all levels, and predicts that authentic leaders will be ethically well then they incorporate spirituality. Christians as part of their spirituality journey, are struggling with applying their faith at work. With the recognition of spirituality in the workplace companies are accelerating their acceptance and implementation of spiritual components to the

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Chick-Fil A Case Study

    • 323 Words
    • 2 Pages

    The organization I’m choosing to evaluate is Chick Fil A, in 2014 Chick Fil A’s earnings per restaurant were 3.1 million (Peterson, 2015). Compared to their top competitors McDonald’s, KFC, and Taco Bell, Chick Fil A has managed to make notable earnings despite having few stores and less hours of operation. Chick Fil A has a devoted following and their customer service sets and exceeds the standard. With the statistics and rave reviews I just gave Chick Fil A one would question what else can they do to improve? I have two words dinner menu, for sure Chick Fil A is the place everyone will go to when they need to grab a quick lunch or fulfilling breakfast however, Chick Fil A’s dinner menu needs to be address. What are the chances that people…

    • 323 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Chick-Fil-A Case

    • 747 Words
    • 3 Pages

    Chick-fil-A stands out because it is one of the few prominent large businesses that is closed on Sundays. Firstly, it benefits the workers because they get at least one day of the week off and that shows how much they value their employees. Secondly, customers with the same Christian beliefs have more respect on the business because they keep their Sabbath Day holy to honor God which helps in retaining loyal customers. Lastly, it decreases the possibility of customers getting sick of the food. Since it is closed on Sundays, customers are more eager to have Chick-fil-A the next day it opens. Customers will not have the mentality that it is opened everyday so they can go whenever they want which sometimes turns out otherwise, they do not go at…

    • 747 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Chick-Fil-A Case Study

    • 372 Words
    • 2 Pages

    The Chick-fil-A, Inc. extends beyond their illustrious food menu as the company is heavenly involved in the community and committed to providing excellence customer service. Throughout the years, the company has donated over $68 million to over 700 educational and charitable organizations, such as: A Commitment to Higher Learning, Disaster Relief, and Military Appreciation. Convoy of Hope (2013), published an article entitled, “Chick-fil-A Colorado Relief Drive”. The article discusses that Chick-Fil-A restaurants in Colorado and Wyoming partnered Convoy of Hope in October to provide disaster relief to Colorado residents impacted by recent flooding. Dedicated employees of the company supplied food to the families of flood victims and first responders.…

    • 372 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    Assignment: Chick-Fil-A

    • 380 Words
    • 2 Pages

    The company I selected to write about is Chick-fil-A. This company started back in 1946 in Hapeville, Georgia. Its founder Truett Cathy believed all franchised Chick-fil-A Operators and their Restaurant employees should have an opportunity to rest, spend time with family and friends, and worship if they choose to do so (http://www.chick-fil-a.com/Company/Highlights-Sunday). Mr. Cathy attributed this closure on Sundays as part of his success. With sales for 2015 exceeding 6 billion (http://www.chick-fil-a.com), I must say he’s was on the right path.…

    • 380 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    The current CEO of Chick Fil-a Inc. is still Truett Cathy. Chick Fil-A recently merged with their first company in late November of 2007, Avando Brands-Don Pablos, for merchandise and other products Chick Fil-a Inc may use. Chick Fil-A is a corporation which means that they sell and trade stocks through the market with the use and permission from a charter form the government. The company announced earlier this year that its 2010 stock sales jumped 11.4% to more than $3.5 billion and are still going strong. For an initial financial commitment of $5,000, selected franchisees are granted the rights necessary to operate a franchised Chick-fil-A Restaurant business. The company would grow not by selling franchises, but by forming joint ventures with independent operators. The Chick-fil-A franchise opportunity requires that the individual be free of any other active business ventures and operate the Restaurant on a full-time, hands-on basis. A patent attorney had advised Cathy that he could use ordinary words for his product name, as long as he misspelled or in some way altered the terms from their dictionary usage. Working with the words "chicken" and "fillet," Cathy came up with Chick-fil-A, making use of…

    • 589 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    An article I selected from the Wall Street Journal explains how Chick-fil-A was founded and the reason this establishment is so different than many other fast food restaurants. The article states, “The chain's locations are closed on Sundays and play religious-themed music” (Calia & Jargon, 2014). The concept of this entirely different style of fast food has caught on in the Southern States and many customers appreciate the fact that the restaurant stays so true to its values. Since the beginning when S. Truett Cathy opened his first eatery called the Dwarf Grill there has been a focus centered around God. The revenue the company is losing from a busy weekend day doesn’t set this them back, it actually seems to have made more loyal customers…

    • 494 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Chick Fil A Essay

    • 630 Words
    • 3 Pages

    The types of marketing strategies used by Chick-fil-A are substantial and completely different from every other restaurant in the United States. Chick-fil-A’s unique corporate culture derives from Cathy’s Christian background and his desire to inspire and influence people. The company’s official statement of corporate purpose is “to glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A” (Wilkinson, p.631). Another form of their marketing strategy that Chick-fil-A uses is their extensive corporate giving programs. The company has helped thousands of restaurant employees, foster children, and other young people through the WinShape Foundation that Cathy established in 1984 to help “shape winners” (Wilkinson, p.631). Their advertising is also a key role in their marketing…

    • 630 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Chik-Fil-a

    • 2009 Words
    • 9 Pages

    Chick-fil-A’s mission is “to be America's best quick-service restaurant at winning and keeping customers” (ChristiaNet, 2009, para 2). We will strive to be the premier fast food franchise of its kind in the North East market with future goals of expanding into our European territories. Our goal is to keep one step ahead of the competition by offering a clean environment, dynamic customer service, and overall quality products and services. Chick -fil-A's purpose statement reveals the heart of the company: “That we might glorify God by being a faithful steward in all that is entrusted to our care, and that we might have a positive influence on all the people that we might come in contact with” (ChristiaNet, 2009, para 2). We want our customers to experience the highest level of satisfaction there is to offer during their visit at our franchise. We will deliver a quality controlled atmosphere with…

    • 2009 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Chic-Fil-a

    • 466 Words
    • 2 Pages

    Since then, Chick-fil-A has steadily grown to become the second largest quick-service chicken restaurant chain in the United States, with over 1,700 locations in 39 states and Washington, D.C. In 2012, their annual sales were over $4.6 billion. Today, Chick-fil-A is still privately held and family owned. They have endured 45 consecutive years with positive sales growth. When examining Chick-fil-A against its competitors, it is easy to see that the company has set itself apart by pioneering innovations and delicious products—including the ever-popular Chick-fil-A Chicken Sandwich. For the past 66 years, their mission has been to build a commitment to service. This includes service to their customers, service to their franchised restaurant operators, their team Members, and most importantly service to the communities in which Chick-fil-A restaurants reside. Truett believed that this begins in the restaurant – one customer at a time. He firmly believed in treating every person who came through the doors with honor, dignity, and respect. He also taught this to everyone who came to work at Chick-fil-A, and this concept has made this multi-billion dollar company what it is today.…

    • 466 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    Criticism Of Chick-Fil-A

    • 256 Words
    • 2 Pages

    Chick-fil-A is a fast food restaurant based off of their founder's, Truett Cathy, morals. Christianity was a key principal in Cathy's idea of his ideal business. There are tons of businesses today who do not mix church and state, but Cathy had a different idea in mind. Although Chick-fil-A receives criticism for the morals they uphold, they have taken over America. According to Business Insider, Chick-fil-A has dominated America as over the majority of state's favorite restaurant. As a Christian myself, I enjoy the atmosphere Chick-fil-A creates for their customers. I love walking in to a clean restaurant, Christian music is playing, amiable cashiers and other employees, and, of course, delicious food. I personally think Chick-fil-A does an…

    • 256 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    S. Truett Cathy (Truett Cathy) is the founder and CEO of Chick-fil-A, Inc. that currently operates as the second largest quick-serve chicken restaurant in the United States. The goal of this paper is to bring to light the influence, effectiveness and most importantly the character of one of the most endearing CEO’s in the United States. The paper provides a detailed overview of Mr. Cathy’s achievements in business, and provides a personal perspective from Mr. Cathy what he felt were the most important principles for developing a great business. A review of Truett Cathy’s character traits results in a discussion of some of the most important traits in correlation to his success such as, integrity,…

    • 2350 Words
    • 10 Pages
    Powerful Essays
  • Good Essays

    The Chick-Fil-A Culture

    • 1173 Words
    • 5 Pages

    We told you how the founders Started by S. Truett and his brother Ben Cathy in 1964, opened an Atlanta diner known as the Dwarf Grill (later renamed The Dwarf House). We talked about how Chick-fil-a is a fast food industry icon in the eyes of the public. We talked about how the culture of the organization is always inviting and servant. Furthermore, we told you what the Chick-fil-A corporate purpose is, “ To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.” We told you how Chick-fil-A’s positive culture is consistently demonstrated through its employees and observed through its guests. We talked about Chick-Fil-A leadership program manual, how the first bit of information text gives you is the importance a positive influence can have. Finally we told you how the Fundamental of Chick-Fil-A leadership program is designed for high school aged young…

    • 1173 Words
    • 5 Pages
    Good Essays
  • Good Essays

    At the time of his death in 2014, “there were more than 1,800 Chick-fil-A restaurants in 40 states and Washington, D.C.” (Cathy, n.d.). During his tenure, Cathy “led Chick-fil-A on an unparalleled record of 47 consecutive years of annual sales increases” with system-wide sales hit $5 billion in 2013, outpacing KFC, making it the country's largest quick-service chicken chain (Forbes, n.d.). Cathy was recognized for his humanitarianism, philanthropy and business acumen becoming a Georgia Trustees Inductee in 2013. He was the recipient…

    • 1561 Words
    • 7 Pages
    Good Essays
  • Good Essays

    I spent 36 hours on my computer last weekend. I could tell you what I tell my mom “I was writing my essay the whole time”, but in reality I was just playing video games. I have routinely been told throughout my high school and college careers that I lack the work ethic to succeed, but I have the work ethic to succeed in which I am motivated succeed at.…

    • 1541 Words
    • 7 Pages
    Good Essays
  • Good Essays

    Spiritual leaders are high on moral values, they don’t compromise collaborate and accommodate where their moral values confront. Hence, spiritual leaders are superior in values than the normal leaders. Leaders are the back bone of organization. Indeed, leadership effectiveness is measured by many methods such as 360 degree feedback, and achievement of organizational goals. But the way through which all this can be achieved passed through the spiritual values such as integrity, caring, respect and healthy conversation. And past researches show that there is an alignment between the two terms spirituality and leadership. Why spirituality is associated with leadership as past researches showed that in spiritual organizations leader’s scores are higher than in others in measuring leadership effectiveness (Reave, 2005; Druspat,…

    • 640 Words
    • 3 Pages
    Good Essays