The Life of Steve Wynn
Reason is, and ought only to be the slave of the passions, and can never pretend to any other office than to serve and obey them.
— David Hume
Emotions and Moods
After reading this chapter, you should be able to:
1 2 3 4
Differentiate emotions from moods. Discuss the different aspects of emotions. Identify the sources of emotions and moods. Describe external constraints on emotions.
5 6 7
Discuss the impact emotional labor has on employees. Discuss the case for and the case against emotional intelligence. Apply concepts on emotions and moods to OB issues.
L E A R N I N G
258
O B J E C T I V E S
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8
Emotions Can Be Powerful
enthusiasm, as well as his temper. He once shot off his index finger in his office. And when describing his new $2.7 billion hotel, which he named after himself, he broke into a song from a musical.When have you ever seen a CEO do that? Wynn’s also given to making outlandish statements. He said of his new hotel, “This building is more complex than any other structure in the history of the world.” He also once commented, smiling, that “Las Vegas is sort of like how God would do it if he had money.” Many regard Wynn as the most powerful man in Nevada, largely because he can both inspire and scare people. One politician stated, “Steve Wynn’s control over politicians is all-encompassing. It’s overwhelming. Either you work for him or he tries to get you out of office.” Those who know Wynn say his temper can erupt as fiercely as the volcano he put
S
teve Wynn, the famous hotel mogul, is an emotional person.1 He is known for his infectious
on the grounds of his flagship hotel and casino, The Mirage. At the same time, while Wynn was in charge of the Mirage, it was high on Fortune’s list of America’s Most Admired Companies. Interestingly, in contrast to Wynn’s volatile personality, his new hotel is meant to appeal to people’s desire for calmness. Gone are the exotic public displays, such graced as
— David Hume
Emotions and Moods
After reading this chapter, you should be able to:
1 2 3 4
Differentiate emotions from moods. Discuss the different aspects of emotions. Identify the sources of emotions and moods. Describe external constraints on emotions.
5 6 7
Discuss the impact emotional labor has on employees. Discuss the case for and the case against emotional intelligence. Apply concepts on emotions and moods to OB issues.
L E A R N I N G
258
O B J E C T I V E S
CHAPTER
8
Emotions Can Be Powerful
enthusiasm, as well as his temper. He once shot off his index finger in his office. And when describing his new $2.7 billion hotel, which he named after himself, he broke into a song from a musical.When have you ever seen a CEO do that? Wynn’s also given to making outlandish statements. He said of his new hotel, “This building is more complex than any other structure in the history of the world.” He also once commented, smiling, that “Las Vegas is sort of like how God would do it if he had money.” Many regard Wynn as the most powerful man in Nevada, largely because he can both inspire and scare people. One politician stated, “Steve Wynn’s control over politicians is all-encompassing. It’s overwhelming. Either you work for him or he tries to get you out of office.” Those who know Wynn say his temper can erupt as fiercely as the volcano he put
S
teve Wynn, the famous hotel mogul, is an emotional person.1 He is known for his infectious
on the grounds of his flagship hotel and casino, The Mirage. At the same time, while Wynn was in charge of the Mirage, it was high on Fortune’s list of America’s Most Admired Companies. Interestingly, in contrast to Wynn’s volatile personality, his new hotel is meant to appeal to people’s desire for calmness. Gone are the exotic public displays, such graced as