Case Analysis Success Enterprise
Case Analysis – Success Enterprises
Success Enterprises is a medium sized sanitation company which provides services such as the collection and disposal of household refuse and garden trimmings. The General Manager is Mrs. Karen Deen, a very ambitious woman, who started this business from the ground up with her own savings. Mr. Deen is also co-owner of the business but he plays a very inactive role in the company.
Success Enterprises is faced with many problems. The main problem in this case is the lack of disciplinary actions on the part of the General Manager. However, there are other issues in this company. These issues are as follows:
a. Sympathetic General Manager who is afraid to enforce rules
b. Lack of supervisors
c. Rotation of supervisors
d. Misuse and theft of company assets
e. Unclear unity of command
f. Inappropriate hiring methods
These issues have created the following:
a. Inefficiency and poor customer service
b. Loss of money
c. Loss of respect from staff
In all organizations, disciplinary actions are necessary to ensure efficiency and respect, however, in Success Enterprises, this is not so. The General Manager does not implement any policy for disciplinary action and this creates problems. When Mrs. Deen received complaints about workers from Checkers and Supervisors, she simply relocated the workers to another area and issued repeated warnings. No suspensions or terminations were issued. Workers who had been found pilfering was not terminated or suspended, instead Mrs. Deen allowed them to stay. As a result of the lack of disciplinary action and a very sympathetic General Manager, workers began abusing the system. They continued to pilfer and continued many inappropriate behaviour. Workers had very poor customer service skills because they knew that there were no measures in place to monitor them. On one instance, after a meeting with Mrs. Deen a worker said “Yuh see how soft she is boy” This statement proves
Success Enterprises is a medium sized sanitation company which provides services such as the collection and disposal of household refuse and garden trimmings. The General Manager is Mrs. Karen Deen, a very ambitious woman, who started this business from the ground up with her own savings. Mr. Deen is also co-owner of the business but he plays a very inactive role in the company.
Success Enterprises is faced with many problems. The main problem in this case is the lack of disciplinary actions on the part of the General Manager. However, there are other issues in this company. These issues are as follows:
a. Sympathetic General Manager who is afraid to enforce rules
b. Lack of supervisors
c. Rotation of supervisors
d. Misuse and theft of company assets
e. Unclear unity of command
f. Inappropriate hiring methods
These issues have created the following:
a. Inefficiency and poor customer service
b. Loss of money
c. Loss of respect from staff
In all organizations, disciplinary actions are necessary to ensure efficiency and respect, however, in Success Enterprises, this is not so. The General Manager does not implement any policy for disciplinary action and this creates problems. When Mrs. Deen received complaints about workers from Checkers and Supervisors, she simply relocated the workers to another area and issued repeated warnings. No suspensions or terminations were issued. Workers who had been found pilfering was not terminated or suspended, instead Mrs. Deen allowed them to stay. As a result of the lack of disciplinary action and a very sympathetic General Manager, workers began abusing the system. They continued to pilfer and continued many inappropriate behaviour. Workers had very poor customer service skills because they knew that there were no measures in place to monitor them. On one instance, after a meeting with Mrs. Deen a worker said “Yuh see how soft she is boy” This statement proves