Bright Brothers, Pondy
CHAPTER-1
INTRODUCTION
1.1 OUTLINE OF THE PROJECT REPORT
Employees differ as individuals,in their needs, expectations and in behaviour. When their needs are not satisfied or their objectives are not achieved, the result is employee dissatisfaction. It’s not an easy task for the management to keep all the employees satisfied and motivated all the time. There can be different reasons for an employee being dissatisfied.
The grievance handling mechanism of an organisation enables employees to air their dissatisfaction. It is important for an organization to have an effective grievance handling mechanism.
This research is conducted to study the effectiveness of grievance handling mechanism of Bright Brothers Limited,Pondicherry. This report includes the various factors which are taken into consideration for measuring the job satisfaction among the employees.
This research also takes into consideration the methods adopted by the organization for handling and resolving the conflict. The main focus of this study revolves around the lower level management of the organization. 1.2 NEED FOR GRIEVANCE HANDLING MECHANISM
* Helps at formulating the policies and programmes. * It is problem solving, dispute-settling mechanism. * Strengthen good industrial relation. * It detects the flaws in working condition and helps to take correction measures’ * It develops faith of employees. * Reduces, personality conflict. * Provides judicial protection employee.
1.3 SCOPE OF THE STUDY
The study throws light on need for grievance handling procedure and the study facilitates the management for the improvement on the same. This study will be useful when similar kind of research is undertaken.
1.4 OBJECTIVE OF THE STUDY
PRIMARY OBJECTIVE:
To study the effective of the grievance handling mechanism of the Bright Brother Limited .
SECONDARY OBJECTIVE: * To identify whether the employees are aware of the grievance handling mechanism.
INTRODUCTION
1.1 OUTLINE OF THE PROJECT REPORT
Employees differ as individuals,in their needs, expectations and in behaviour. When their needs are not satisfied or their objectives are not achieved, the result is employee dissatisfaction. It’s not an easy task for the management to keep all the employees satisfied and motivated all the time. There can be different reasons for an employee being dissatisfied.
The grievance handling mechanism of an organisation enables employees to air their dissatisfaction. It is important for an organization to have an effective grievance handling mechanism.
This research is conducted to study the effectiveness of grievance handling mechanism of Bright Brothers Limited,Pondicherry. This report includes the various factors which are taken into consideration for measuring the job satisfaction among the employees.
This research also takes into consideration the methods adopted by the organization for handling and resolving the conflict. The main focus of this study revolves around the lower level management of the organization. 1.2 NEED FOR GRIEVANCE HANDLING MECHANISM
* Helps at formulating the policies and programmes. * It is problem solving, dispute-settling mechanism. * Strengthen good industrial relation. * It detects the flaws in working condition and helps to take correction measures’ * It develops faith of employees. * Reduces, personality conflict. * Provides judicial protection employee.
1.3 SCOPE OF THE STUDY
The study throws light on need for grievance handling procedure and the study facilitates the management for the improvement on the same. This study will be useful when similar kind of research is undertaken.
1.4 OBJECTIVE OF THE STUDY
PRIMARY OBJECTIVE:
To study the effective of the grievance handling mechanism of the Bright Brother Limited .
SECONDARY OBJECTIVE: * To identify whether the employees are aware of the grievance handling mechanism.