BBC IT FAILURE
BBC DIGITAL MEDIA FAILURE
Presentation by
ALL
Purpose of project
To create a single tool/system that would enable video and radio production from raw through final
edit.
Which would be accessible from staff desktop anywhere in the world.
Also integrating the new production and the organisations decade of archives.
Project status
May 2013
Uncompleted/ Abandoned!
Reason for failure
Lack of proper feasibility study
Poor corporate governance
No project Manager
Real world complication not considered
Cost of poor quality overlooked
Stages in IS/IT Project
Feasibility study
Accptance
System test
Analysis
Integration test
Design
Program specification
Unit testing
Coding /instalation
Appendix 1
Cost of system failure
Prevention Failure
Appraisal Failure
Internal Failure
External Failure
BBC Cost
Reputation!
According to a survey it cost five times as much to win a new customer as it does to keep existing customer/client and if we are rendered a service or sold a good which we are happy with, we then to tell, no average 8 people, but we would tell 22 others if unsatisfied.
Loss of ground to competitors
Negative effect on finance(freeze in TV liencence)
Negative effect on associates(Siemens)
Loss of valuable employees(John Linwood, technology
director BBC)
Strategy for future IT system
Proper feasibility study
Ensure project is fit for purpose
Proper information system from strategic decision
makers down to the operation.
Separation of authority from operation
Governance model exec BBC Exec
BBC finance
Strategic mgr
Exec steering board
DMI steering group
DMI project leadership team
DMI delivery team
BBC Governance model
Appendix 2
Operation steering board
Project leadership team
Delivery
Model for major IT projects
Recommendation
Monitoring and controlling was lacking in the BBC project which was as a
Presentation by
ALL
Purpose of project
To create a single tool/system that would enable video and radio production from raw through final
edit.
Which would be accessible from staff desktop anywhere in the world.
Also integrating the new production and the organisations decade of archives.
Project status
May 2013
Uncompleted/ Abandoned!
Reason for failure
Lack of proper feasibility study
Poor corporate governance
No project Manager
Real world complication not considered
Cost of poor quality overlooked
Stages in IS/IT Project
Feasibility study
Accptance
System test
Analysis
Integration test
Design
Program specification
Unit testing
Coding /instalation
Appendix 1
Cost of system failure
Prevention Failure
Appraisal Failure
Internal Failure
External Failure
BBC Cost
Reputation!
According to a survey it cost five times as much to win a new customer as it does to keep existing customer/client and if we are rendered a service or sold a good which we are happy with, we then to tell, no average 8 people, but we would tell 22 others if unsatisfied.
Loss of ground to competitors
Negative effect on finance(freeze in TV liencence)
Negative effect on associates(Siemens)
Loss of valuable employees(John Linwood, technology
director BBC)
Strategy for future IT system
Proper feasibility study
Ensure project is fit for purpose
Proper information system from strategic decision
makers down to the operation.
Separation of authority from operation
Governance model exec BBC Exec
BBC finance
Strategic mgr
Exec steering board
DMI steering group
DMI project leadership team
DMI delivery team
BBC Governance model
Appendix 2
Operation steering board
Project leadership team
Delivery
Model for major IT projects
Recommendation
Monitoring and controlling was lacking in the BBC project which was as a