Ballard Integrated Managed Services, Inc.
BIMS Case Study
The Ballard Integrated Managed Services has identified a significant change in their turnover rate; however, the cause of the increase has not been identified. To identify the cause BIMS decide to approach the employees with a survey that focuses on employee morale, job satisfaction, and equality. The case analysis approaches a possible solution to the problem from the statistical point of view.
BIMS Overview
Ballard Integrated Managed Services, Inc. (BIMS) is a company that provides housekeeping and foodservices to large corporations and businesses. BIMS employs a total of 452 employees, including full-time workers, part-time workers, and management employees. The average turnover rate for BIMS is typically 55-60%. During the past four months, the turnover rate has increased to over 64%. …show more content…
While the first 10 questions provided the qualitative data, the last 4 questions provided the quantitative data. The survey utilizes nominal, ordinal, and interval data. Nominal is used to represent items such as gender and division. Ordinal data is used to measure the number of months at BIMS. Finally, the data gathered from the first 10 questions represents interval data.
Data Evaluation
There are fourteen questions on the BIMS employee questionnaire survey to be filled out by all employees. Only 78% of their employees answered the survey, out of them there is a high percentage that is dissatisfied. Food service and housekeeping employees were the departments that filled out the most surveys; as well as being the most tenured. Also noted, more men completed the survey, as well as 12 managers. A data matrix was created to present the data gathered. The data code of the following variables 1 = strongly dissatisfied, 2 = dissatisfied, 3 = neutral, 4 = satisfied, and 5 = strongly satisfied. A member of the support staff entered the data manually. The data was entered into a spreadsheet (See Appendix Exhibit
The Ballard Integrated Managed Services has identified a significant change in their turnover rate; however, the cause of the increase has not been identified. To identify the cause BIMS decide to approach the employees with a survey that focuses on employee morale, job satisfaction, and equality. The case analysis approaches a possible solution to the problem from the statistical point of view.
BIMS Overview
Ballard Integrated Managed Services, Inc. (BIMS) is a company that provides housekeeping and foodservices to large corporations and businesses. BIMS employs a total of 452 employees, including full-time workers, part-time workers, and management employees. The average turnover rate for BIMS is typically 55-60%. During the past four months, the turnover rate has increased to over 64%. …show more content…
While the first 10 questions provided the qualitative data, the last 4 questions provided the quantitative data. The survey utilizes nominal, ordinal, and interval data. Nominal is used to represent items such as gender and division. Ordinal data is used to measure the number of months at BIMS. Finally, the data gathered from the first 10 questions represents interval data.
Data Evaluation
There are fourteen questions on the BIMS employee questionnaire survey to be filled out by all employees. Only 78% of their employees answered the survey, out of them there is a high percentage that is dissatisfied. Food service and housekeeping employees were the departments that filled out the most surveys; as well as being the most tenured. Also noted, more men completed the survey, as well as 12 managers. A data matrix was created to present the data gathered. The data code of the following variables 1 = strongly dissatisfied, 2 = dissatisfied, 3 = neutral, 4 = satisfied, and 5 = strongly satisfied. A member of the support staff entered the data manually. The data was entered into a spreadsheet (See Appendix Exhibit