Adsdfsd

References: Ahmad, O., & Schroeder, R. G. (2003). The impact of human resource management practices on operational performance: Recognizing country and industry differences Ahmad, S., & Schroedar, R. G. (2002). The importance of recruitment and selection process for sustainability of total quality management Antoncic, J. A., & Antoncic, B. (2011). Employee satisfaction, intrapreneurship and firm growth: a Model Arago´n-Sa´nchez, A., Barba-Arago´n, I., & Sanz-Valle, R. (2003). Effects of Training on Business Results. Bairi, J., Manohar, B. M., & Kundu, G. K. (2011). Knowledge retention in the IT service industry. Journal of Systems and Information Technology, 13(1), 43-65. Batt, R. (2002). Managing customer services: Human resource practices, quit rates, and sales growth. Becker, B. E., & Gerhart, B. (1996). The impact of human resource management on organizational performance: Progress and prospects Bernardin, H.J., & Russell, J. E. A. (1993). Human resource management: An experiential approach. Bitner, M. J., & Zeithaml, V. A. (2004). Service marketing. New York: McGraw Hill. Blair, D., & Sisakhti, R. (2007). Sales training: what makes it work”? T+D Magazine, August, available at: www.astd.org/astd/Publications/ TD Magazine/ 2007_pdf/August/0708_ExecSum.htm. Boselie, P., Dietz, G., & Boon, C. (2005). Commonalities and contradictions in HRM and performance research Boselie, P., Dietz, G., & Boon, C., (2005). Commonalities and contradictions in HRM and performance research Boselie, P., Paauwe, J., & Jansen, P. (2001). Human resource management and performance: lessons from the Netherlands Bowen, D. E., & Ostroff, C. (2004). Understanding HRM-firm performance linkages: The role of the “Strength” of the HRM system” Academy of Management Review, 29(2), 203–221. Brown, M., & Heywood, J. S. (2005). Performance appraisal systems: determinants and change. British Journal of Industrial Relations, 43(4), 659-679. Collins, C. J., & Clark, K. D. (2003). Strategic human resource practices, top management team social networks, and firm performance: the role of human resource practices in creating organizational Collins, C. J., & Smith, K. G. (2006). Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms Cook, J., & Crossman, A. (2004). Satisfaction with performance appraisal systems: a study of role perceptions Cooke, W. (1994). Employee participation programmes, group based incentives and company performance: 84 Chang, P. L., & Chen, W. L. (2002). The effect of human resource management practices on firm performance: Empirical evidence from high-tech firms in Taiwan Cho, S., Woods, R. H., Jang, S. C., & Erdem, M. (2006). Measuring the impact of human resource management practices on hospitality firms ' performances Delaney, T. J. & Huselid, A. M. (1996). The impact of human resource management practices on perceptions of organizational performance Delery, J., & Doty, D. H. (1996). Modes of theorizing in strategic human resource management: test of universalistic, contingency and configurational performance predictions Dougherty, J. (2004). Why learning isn’t about learning. Journal of European Industrial Training, 4 (11), 46-7. Doyle, M. (2002). Selecting managers for transformational change. Human Resource Management Journal, 12(1), 3-16. Dreher, G.F. & Dougherty, T.W. (2005). Human Resource Strategy: A Behavioral Perspective for the General Manager DLO (2011) "Putting people first: Employee retention and organizational performance", Development and Learning in Organizations, 25( 1), 25 – 27 Dyer, L., & Reeves, T. (1995). Human resource strategies and firm performance: What do we know and where do we need to go? Paper presented at the 10th World Congress of the International Industrial Fong, C. Y., Ooi, K. B., Tan, B. I., Lee, V. H., & Chong, A. Y. L. (2011). HRM practices and knowledge Sharing: an empirical study Gallagher, D. G., & McLean Parks, J. (2001). I pledge thee my troth . . . contingently: Commitment and the contingent work relationship Gerhart, B. (2005). Human resources and business performance: findings, unanswered questions, and an alternative approach Gerhart, B., & Mikovich, G.T. (1992). Employee compensation: Research and practice. In M. D. Dunnette, and L.M Geringer, M. J., & Hebert, L. (1991). Measuring performance of international joint ventures. Journal of International Business Studies, 28, 249-63. Guerrero, S., & Herrbach, O. (2009). Retracted: The impact of development and information sharing practices on employee retention-related attitudes: exploring the meditaing role of organizational trust. Größler, A., Zock, A, (2010). Supporting long-term workforce planning with a dynamic aging chain model; 85