8 TELEPHONE ETIQUETTE TIPS
Bernasor, Mariez Tan JULY 25, 2013
BS TOURISM III-2 TOUR 5
REACTION ESSAY:
8 TELEPHONE ETIQUETTE TIPS
Honestly, I seem to have lack of good manners when talking on the telephone especially when an unknown number calls me. When I read that article, I would like to say that, that awakens me to check out and do so. Good phone manners are nice thing. It's very essential to respond positively toward someone who is polite and friendly. And I think everyone should practice all of these so that we can all live in a more educated environment. Whether we are at home or in the office or at business, proper telephone etiquette will help our career well. It provides the necessary guidelines to ensure a positive impact to all callers. Like in business, it is a basic part of customer service and is very important especially in competitive industries, because if we don’t do it right, the customer has other options to choose from. We should always think the customers’ expectations and how we should satisfy them, and having these proper telephone etiquettes is one of the most competitive advantages among others. Other etiquettes I would add to are:
Do not call a patient, customer or client's home before 8:00AM or after 9:00PM, unless they've given us permission to do so because we might disturb them or they might feel that we are so annoying.
When hanging up the phone, make sure the caller or person called hangs up first if the phone is slammed on the receiver because we may seem no manner or impolite. Otherwise, always hang up the phone, gently.
BS TOURISM III-2 TOUR 5
REACTION ESSAY:
8 TELEPHONE ETIQUETTE TIPS
Honestly, I seem to have lack of good manners when talking on the telephone especially when an unknown number calls me. When I read that article, I would like to say that, that awakens me to check out and do so. Good phone manners are nice thing. It's very essential to respond positively toward someone who is polite and friendly. And I think everyone should practice all of these so that we can all live in a more educated environment. Whether we are at home or in the office or at business, proper telephone etiquette will help our career well. It provides the necessary guidelines to ensure a positive impact to all callers. Like in business, it is a basic part of customer service and is very important especially in competitive industries, because if we don’t do it right, the customer has other options to choose from. We should always think the customers’ expectations and how we should satisfy them, and having these proper telephone etiquettes is one of the most competitive advantages among others. Other etiquettes I would add to are:
Do not call a patient, customer or client's home before 8:00AM or after 9:00PM, unless they've given us permission to do so because we might disturb them or they might feel that we are so annoying.
When hanging up the phone, make sure the caller or person called hangs up first if the phone is slammed on the receiver because we may seem no manner or impolite. Otherwise, always hang up the phone, gently.