Understand How To Make Telephone Calls
[107.1] understand how to make telephone calls
1.1 Describe the different features of telephone systems and how to use them
Telephones have many Different features that a business can use to their advantage
One of these features is telecommunications. This enables users to have conversations, in a business, this would be used to communicate within the business, and also make external calls to clients/customers.
Another feature is “Call Holding”. This enables the user to put the call on hold (the user on the other end of the phone will not be able to hear you, and instead will be listening to silence or whatever is available, mainly dependant on the handset) this allows users to perform tasks that the user ideally would not want the
1.1 Describe the different features of telephone systems and how to use them
Telephones have many Different features that a business can use to their advantage
One of these features is telecommunications. This enables users to have conversations, in a business, this would be used to communicate within the business, and also make external calls to clients/customers.
Another feature is “Call Holding”. This enables the user to put the call on hold (the user on the other end of the phone will not be able to hear you, and instead will be listening to silence or whatever is available, mainly dependant on the handset) this allows users to perform tasks that the user ideally would not want the