8 Quality Manangement Principles
Table of contents
Executive Summary 2
Introduction 3
Question One 4 Customer Focus 4 Leadership 5 Involvement of People 5 Process Approach 6 System Approach to Management 6 Continual Improvement 7 Factual Approach to Decision Making 7 Mutually Beneficial Supplier Relationships 8
Question Two 9
Question Three Key benefits 10 Principle 1 – Customer focus 10 Principle 2 – Leadership 10 Principle 3 – Involvement of people 10 Principle 4 – Process approach 10 Principle 5 – System approach to management 11 Principle 6 – Continual improvement 11 Principle 7 – Factual approach to decision making 11 Principle 8 – Mutually beneficial supplier relationships 11
Question Four 13 Principle 1 – Customer focus 13 Principle 2 – Leadership 13 Principle 3 – Involvement of people 13 Principle 4 – Process approach 14 Principle 5 – System approach to management 14 Principle 6 – Continual improvement 16 Principle 7 – Factual approach to decision making 16 Principle 8 – Mutually beneficial supplier relationships 16
Conclusion 17
Bibliography 18
Executive Summary
In this assignment, it will briefly introduce the concept of the eight quality management to you. It will first introduce what are the eight quality management principles separately. Then it will introduce the importance of the eight quality management principles, a brief story about warm boiled frog will be mentioned which can greatly reflects the condition of the businesses nowadays.
Finally, the key benefits and what should managers do will be mentioned. These ideas are acknowledged to the reference books and the internet which really inspires people in the business area a lot.
Introduction
In the background of the globalization, more and more companies desire to be successful. However, due to the changing environment, it is not easy for businesses to being success. Many business managers lack of the basic business management knowledge. They blame the failing
Executive Summary 2
Introduction 3
Question One 4 Customer Focus 4 Leadership 5 Involvement of People 5 Process Approach 6 System Approach to Management 6 Continual Improvement 7 Factual Approach to Decision Making 7 Mutually Beneficial Supplier Relationships 8
Question Two 9
Question Three Key benefits 10 Principle 1 – Customer focus 10 Principle 2 – Leadership 10 Principle 3 – Involvement of people 10 Principle 4 – Process approach 10 Principle 5 – System approach to management 11 Principle 6 – Continual improvement 11 Principle 7 – Factual approach to decision making 11 Principle 8 – Mutually beneficial supplier relationships 11
Question Four 13 Principle 1 – Customer focus 13 Principle 2 – Leadership 13 Principle 3 – Involvement of people 13 Principle 4 – Process approach 14 Principle 5 – System approach to management 14 Principle 6 – Continual improvement 16 Principle 7 – Factual approach to decision making 16 Principle 8 – Mutually beneficial supplier relationships 16
Conclusion 17
Bibliography 18
Executive Summary
In this assignment, it will briefly introduce the concept of the eight quality management to you. It will first introduce what are the eight quality management principles separately. Then it will introduce the importance of the eight quality management principles, a brief story about warm boiled frog will be mentioned which can greatly reflects the condition of the businesses nowadays.
Finally, the key benefits and what should managers do will be mentioned. These ideas are acknowledged to the reference books and the internet which really inspires people in the business area a lot.
Introduction
In the background of the globalization, more and more companies desire to be successful. However, due to the changing environment, it is not easy for businesses to being success. Many business managers lack of the basic business management knowledge. They blame the failing
Bibliography: http://wenku.baidu.com/view/cca5b6c2d5bbfd0a79567361.html http://baike.baidu.com/view/470884.htm http://wenku.baidu.com/view/98c1a0d8d15abe23482f4d44.html http://en.wikipedia.org/wiki/Boiling_frog. http://www.iso.org/iso/qmp_2012.pdf..