201 Principles Of Communication In Adult Social Care Setting
principles of communication in adult social care setting
1201 P Understand why communication is important in adult social care settings
1.1 Identify different reasons why people communicate
People communicate for a lot of different reasons maybe they are hungry, maybe they need the toilet, maybe they have a idea of some sort, they might be in pain, it is a way of expressing feelings, wishes, and needs also preferences . It is a way of finding out information and sharing information. Communication is also a way of building up relationships and gaining trust from people. There are many ways of communicating with people this can cover sign language, body language, pictures, writing on a sheet of paper, you must always try to find the best way of communicating with the individual person. It is also important so you can communicate with other carers and relatives or anybody in your work force to pass on and receive any information that you are required to know to help both yourself and the user/relative.
1.2 Explain how effect communication affects all aspects of working in adult social care settings
Empathy is always needed in effective communication, you must always try and understand the other persons point of view, or how they might be affected by what you are saying. You always need to speak clearly, and listen properly and always make sure you have their attention before you start speaking otherwise they might not be listening properly and to make sure they understand exactly what you have said. Effective communication is very important in all aspects of work as it creates a safe and healthy environment for the staff/users/relatives in the workplace. Staff must always work as a team so communication is essential to know exactly what is going on at all times.
1.3 Explain why it is important to observe individuals ‘reactions when communicating with them.
You must always observe reactions, this tells you if the person has understood what you were saying and you
1201 P Understand why communication is important in adult social care settings
1.1 Identify different reasons why people communicate
People communicate for a lot of different reasons maybe they are hungry, maybe they need the toilet, maybe they have a idea of some sort, they might be in pain, it is a way of expressing feelings, wishes, and needs also preferences . It is a way of finding out information and sharing information. Communication is also a way of building up relationships and gaining trust from people. There are many ways of communicating with people this can cover sign language, body language, pictures, writing on a sheet of paper, you must always try to find the best way of communicating with the individual person. It is also important so you can communicate with other carers and relatives or anybody in your work force to pass on and receive any information that you are required to know to help both yourself and the user/relative.
1.2 Explain how effect communication affects all aspects of working in adult social care settings
Empathy is always needed in effective communication, you must always try and understand the other persons point of view, or how they might be affected by what you are saying. You always need to speak clearly, and listen properly and always make sure you have their attention before you start speaking otherwise they might not be listening properly and to make sure they understand exactly what you have said. Effective communication is very important in all aspects of work as it creates a safe and healthy environment for the staff/users/relatives in the workplace. Staff must always work as a team so communication is essential to know exactly what is going on at all times.
1.3 Explain why it is important to observe individuals ‘reactions when communicating with them.
You must always observe reactions, this tells you if the person has understood what you were saying and you