1 Aoht
Distinguish Among the Duties and Responsibilities within Each Department
The Rooms Division
The Rooms Division consists of three major areas, front office, housekeeping, and uniformed services. Of these, the front office is the revenue producer. The other areas are staff functions.
The principle guest representative of the front office is the Guest Service Agent (GSA). This is the position that welcomes guests, registers them, assigns guest rooms and rates, check's them out, and answers a myriad of questions about the hotel and the surround community. For many guests the front office IS the hotel. The GSA fulfills many responsibilities. We list among them cashier, reservations, pbx (telephone), and night audit.
The Night Audit is a GSA that works the "C" or graveyard shift, 11:00pm - 7:00am. The primary focus of this shift is to perform the audit but they are still a GSA. A cashier is a GSA that is performing the function of checking guests out of the hotel. A reservations agent may be a very specialized position at a major hotel property. However, at most hotels, the reservation function is handled by a GSA. Similarly, the pbx, at a major property may be a specialized position but at most hotels, the GSA handles this responsibility.
The Housekeeping department is the largest in virtually all hotel properties. Whether the hotel does its own laundry or sends the laundry out to be done, the housekeeping department will be in charge of that function. If they do their own, then they have laundry attendants who operate the washers, dryers, and ironers. The bulk of the employees in housekeeping are room attendants. These are the people who clean the guest rooms and, usually, the public spaces of the hotel. The housemen are usually males who perform cleaning activities but who also perform manual labor that the housekeepers may have difficulty with. Turning mattresses, stocking linens and other heavy labor. Theinspectors are supervisors who actually inspect the work of
The Rooms Division
The Rooms Division consists of three major areas, front office, housekeeping, and uniformed services. Of these, the front office is the revenue producer. The other areas are staff functions.
The principle guest representative of the front office is the Guest Service Agent (GSA). This is the position that welcomes guests, registers them, assigns guest rooms and rates, check's them out, and answers a myriad of questions about the hotel and the surround community. For many guests the front office IS the hotel. The GSA fulfills many responsibilities. We list among them cashier, reservations, pbx (telephone), and night audit.
The Night Audit is a GSA that works the "C" or graveyard shift, 11:00pm - 7:00am. The primary focus of this shift is to perform the audit but they are still a GSA. A cashier is a GSA that is performing the function of checking guests out of the hotel. A reservations agent may be a very specialized position at a major hotel property. However, at most hotels, the reservation function is handled by a GSA. Similarly, the pbx, at a major property may be a specialized position but at most hotels, the GSA handles this responsibility.
The Housekeeping department is the largest in virtually all hotel properties. Whether the hotel does its own laundry or sends the laundry out to be done, the housekeeping department will be in charge of that function. If they do their own, then they have laundry attendants who operate the washers, dryers, and ironers. The bulk of the employees in housekeeping are room attendants. These are the people who clean the guest rooms and, usually, the public spaces of the hotel. The housemen are usually males who perform cleaning activities but who also perform manual labor that the housekeepers may have difficulty with. Turning mattresses, stocking linens and other heavy labor. Theinspectors are supervisors who actually inspect the work of