important due to the past workplace violence at the post office. The VOE placed the emphasis on providing safety and security in the workplace and improving employee relations. Our stated in our text‚ “Researchers have repeatedly demonstrated that when service worker satisfaction is high‚ customer satisfaction is high‚ and that when job satisfaction is low‚ customer satisfaction is low.” (Evans & Lindsay‚ 2011) Utilizing the balanced scorecard approach‚ the USPS gauged the VOE by measuring safety based
Premium Balanced scorecard Management Strategic management
responses to Questions 1-7. 6. Read "The U.S. Postal Service" (pg. 70-71) and submit written responses to Questions 1-7. Pg. 14 1) The loss of manufacturing jobs in the United States is extremely important. As this article states‚ when manufacturing jobs are lost so are service jobs. For every manufacturing job lost to things like outsourcing‚ 3 service jobs are lost. Not only are the people doing the manufacturing losing jobs‚ but also the people that service the factory such as the maintenance crews
Premium Mail Customer service United States Postal Service
The Department of Posts‚ trading as India Post‚ is a government-operated postal system in India; it is generally referred to within India as "the post office". As of 31 March 2011‚ the Indian Postal Service had 1‚54‚866 post offices‚ of which 1‚39‚040 (89.78 percent) were in rural areas and 15‚826 (10.22 percent) in urban areas. It had 25‚464 departmental POs and 1‚29‚402 ED BPOs. At the time of independence‚ there were 23‚344 post offices‚ primarily in urban areas. The network has registered a
Premium United States Postal Service Mail Postage stamp
Indian Postal Service The Department of Posts functioning under the brand name India Post ‚ is a government operated postal system in India; it is generally referred to within India as "the post office". The Indian Postal Service‚ with 155‚333 post offices‚ is the most widely distributed post office system in the world. The large numbers are a result of a long tradition of many disparate postal systems which were unified in the Indian Union post-Independence. Owing to this far-flung reach and
Premium Money order Mail United States Postal Service
The Australian postal service In the 1950s‚ Australia’s postal needs were serviced by the PMG (Post Master General). The PMG was responsible for telegraph and home telephone operations‚ as well as postal services. In 1954‚ the PMG began offering the Teleprinter Exchange‚ or Telex‚ to the public. The telex was an electric typewriter that delivered typed messages along telegraph lines. This new technology was a great convenience‚ especially to businesses which no longer had to rely on the slower
Premium Vietnam War Television South Vietnam
U.S. Postal Service Keller University‚ GM 588 U.S. Postal Service Key Issues for Discussion 1. Explain how the Voice of the Employee supports improved internal processes (Voice of the Business)‚ and how the Voice of the Business supports customer satisfaction (Voice of the Customer). Ok all of these different areas will effectively work together and support each other. First we will talk about how the Voice of the Employee supports improved internal processes (Voice of the Business).
Premium Balanced scorecard Strategic management Management
United Parcel Service Marcel Warren International Transportation & Logistics Scott Lawrence 3/5/12 Founded in 1907 as a messenger company in the US‚ UPS has grown substantially into a multi-billion dollar corporation. Today UPS is a global company with one of the most recognized and admired brands in the world. They are the world’s largest packaging and Delivery Company and a leader of transportation and logistics services. Every day they manage the flow of goods to more than 200 countries
Premium United States Postal Service United Parcel Service Department store
Written Assignment 2: Speech Organization You have been asked to deliver a speech on the U.S. Postal Service. Decide who your target audience is and write a 300- to 500-word summary (1½ to 2 pages) explaining which organizational pattern you will use and why. Provide an example of your thesis statement‚ three main points‚ and transitions between the points‚ being sure to utilize an organizational pattern. Assess how the organization of your speech will affect the outcome and discuss why the pattern
Premium Management Employment Recruitment
U.S Postal Service As a Monopoly In the United States economy most markets can be classified into four different markets structures. But‚ each and every market in the United States is completely unique from the others. Generally the best type of market structure for the general public is per-fect competition because it creates the lowest possible price for the public. There are some exceptions were perfect competition isn’t the best choice for the public on account of various reasons
Premium United States United States Constitution Law
UNITED STATES SECRET SERVICE Abstract The United States Secret Service was created in 1865 as a federal law enforcement agency within the Treasury Department. It derives its legal authority from Title 18‚ United States Code‚ and Section 3056. It was established for the express function of stopping counterfeiting operations which had spread out in our country following the introduction of paper currency during the Civil War. The Secret Service maintains its role as guardian of the integrity
Premium President of the United States United States Secret Service United States