to differentiate products and services. It also use IT features to reduce the differentiation advantage of competitors and to focus products and services at selected market niches. In 1971‚ FedEx began to offer overnight package delivery by air. At that time‚ Fred Smith found that U.S. Postal Service and United Parcel Service (UPS) also taking several days to deliver packages. Therefore‚ Smith started the overnight delivery and he charges higher prices for its services than many of its competitors
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beginning‚ when you need to mail a letter or a parcel‚ there was one place that came to mine‚ the United State Postal Service (USPS). People would line up for hours to ship their Birthday and Christmas gifts across land and sea; however‚ the changes of that package being delivered on time and in one piece were slim to none. So the shipping war began between USPS‚ FedEx and the United Parcel Service (UPS) for who can ship your packages safer and faster. When the two major shipping companies‚ FedEx
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Express Corporation (FedEx) and United Parcel Service‚ Inc. (UPS). Both corporations have achieved a great success on a global scale. FedEx Express currently serves hundreds of cities and markets with its intercontinental and international express services [1]. It founded in 1973 and has developed to serve and reach every corner of the world. FedEx committed to offer the best services to customer and pursue the highest professional and ethical standards. United Parcel Service‚ Inc. (UPS) began in 1907
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cargo and was not considered competitive for overnight letters. RPS targeted price-sensitive business customers and focused on two day deliveries via ground network. U.S Postal service was prohibited by law from offering volume discounts to business customers and was also unable to track the packages efficiently. U.S Postal service had poor on time delivery record. DHL and TNT focused mainly on the international market‚ maintaining a low profile in U.S market. Competition from substitutes (like fascimile
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FedEx has been around for many years. They were the first business in America to profit $1 billion in less than ten years. That predicted the future for their business because FedEx is now the number one provider of shipping and information services worldwide. Although‚ with all the success in the company lately they have been experiencing a downfall. They are having a problem because people are more likely to wait a longer time for their goods‚ rather than express delivery. They have been trying
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the USPS I would make several drastic changes. First I would start by cutting back on the service days from 6 to 5‚ annually saving $3 billion a year. The con to this service cut back would be us losing a few customers that would want service on Saturdays‚ however this cut should not be made for our flagship post offices who have higher foot traffic on Saturdays. I would also immediately close the postal services that have low traffic and higher operational cost‚ replacing them with machines and drop
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the employee perspective‚ employees are the first liner‚ and they are usually the people who are dealing and fix all the issues and for the employers are usually the person who make the decision. If there’s anything goes wrong during the operation‚ service and products‚ employees will have suffer‚ and if they want to keep and have the job longer‚ they will have to do something that they do not like. For example‚ if an post man deliver someone’s letter an hour late‚ he will have accept the person’s scold
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The U.S. Postal Service Case Study 1. Why is it important for the U.S. Postal Service (USPS) to have a high volume of mail to process? It’s important for USPS to have a high volume of mail to process because USPS is the largest postal service in the world handling about 41% of the world’s mail volume. The second largest is Japan and they only handled 6% of the world’s mail volume‚ which is a way of showing how important and huge is USPS as a company and that shows the importance of being able
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course project is United Parcel Service (UPS). The specific UPS mobile application I will research is UPS’s handheld device‚ the Delivery Information Acquisition Device or DIAD as it is known within UPS (www.ups.com). The DIAD mobile device is used as part of UPS’s plan to gain a strategic advantage over its competitors‚ to improve its efficiency‚ and to create increased profits. UPS has as its main competitors Federal Express (FedEx)‚ Airborne‚ DHL‚ and the United States Postal Service (USPS). It
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EXECUIVE SUMMARY Summary Analysis: Airborne express has been making good profits for few years now and has 16% of express mail market share. The company follows the “best cost provider” strategy‚ meaning provides best price to the customer compared to rivals by maintaining good product attributes. Another key strategy of the company is focus on niche markets. The company ensures to have a sustainable competitive edge in the market by providing the lowest cost. However‚ the competition from
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