INTRODUCTION TO TQM In real world‚ company actually compete in term of quality‚ price and delivery to capture its customers which finally leads to the establishment of Total Quality Management Philoshopy to fulfill one of the element stated. In Malaysia‚ government had carries various effort to enhance and assist the quality standard by establishment of SIRIM. SIRIM had been responsible to promote ISO 9000 and TQM among Malaysian business industries. DEFINITION OF TQM As defined by OXFORD Dictionary
Premium Total quality management Quality management Quality assurance
Management – Total Quality Management (TQM) Management: A Practical Introduction - Fourth Edition; Brian K. Williams‚ Angelo Kinincki‚ McGraw-Hill Irwin; 2009 1.0 Management – Total Quality Management Quality means a product or service free of deficiencies‚ or the characteristic of a product or services that satisfy customer needs. Total quality management (TQM) is defined as a comprehensive approach – led by top management and supported throughout the organization – dedicated to continuous
Premium Quality management Quality assurance Total quality management
CHAPTER 1 WHAT IS TOTAL QUALITY MANAGEMENT? An organization planning the implementation of Total Quality Management (TQM) is about to embark on the challenge and opportunity of a lifetime. This adventure must surely change the organization. Total Quality Management can be the answer to both the customer’s plea for improved products and services and the organization’s quality and productivity problems. This chapter sets the stage for the conceptual understanding that is required before starting
Premium Management W. Edwards Deming Quality assurance
Written by: Edmund Quek CHAPTER 6 THE THEORY OF COST LECTURE OUTLINE 1 2 2.1 2.2 2.3 2.4 2.5 2.6 3 3.1 3.2 3.3 INTRODUCTION SHORT-RUN THEORY OF COST Distinction between fixed cost and variable cost Total cost Marginal cost Average cost Relationship between marginal cost and average cost Optimum capacity LONG-RUN THEORY OF COST Cost minimisation in the long run Long-run average cost Productive efficiency References John Sloman‚ Economics William A. McEachern‚ Economics Richard G. Lipsey and
Premium Costs Economics of production Economics
Conformance to requirements of the customer ( Philip Crosby ) 5- Conformance to the standers Total quality management: - is a management philosophy contain all activities in the organization that makes the organization achieve the expectation of the customer and organization and the society using efficient ways and optimum utilization of resources with motive of continual improvement Advantages of using total quality management 1- Improvement of competitive position in the org and increase the
Premium Total quality management W. Edwards Deming Term
Generally‚ the term cost of production refers to the ‘money expenses’ incurred in the production of a commodity. But money expenses are not the only expenses incurred on the production of a commodity. There are number of services and inputs such as entrepreneurship‚ land‚ capital etc.‚ which are offered by an entrepreneur without changing any price or receiving any payment for them. While computing the total cost of production‚ allowance should be made for such expenses. It is therefore essential
Premium Costs Variable cost Cost
Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
Premium Quality management Management ISO 9000
TOTAL QUALITY MANAGEMENT TQM is management philosophy that seeks to integrate all organizational functions i.e. marketing‚ finance‚ design‚ engineering‚ production‚ customer etc to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. It maintains that organizations must always strive to continuously improve these processes by incorporating the knowledge and experiences of workers. IMPLEMENTATION OF QUALITY The implementation of
Premium Management Quality assurance Quality management
AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 AN ISO 9001 : 2008 CERTIFIED INTERNATIONAL B-SCHOOL SUBJECT: TOTAL QUALITY MANAGEMENT N.B.: 1) Attempt any 4 Cases. Total Marks : 80 CASE - 1 Merrill Lynch Credit Corporation (MLCC) offers real estate and securities-based consumer credit products-including home financing‚ personal credit‚ investment financing‚ and commercial real-estate financing-to primarily affluent individuals. About 90percent of its approximately 830 employees
Premium Customer Quality management system ISO 9000
COST OF PRODUCTION CONTENTS 1. Introduction 2. Types of costs 3.1 Opportunity‚ implicit and explicit costs 3.2 Fixed and variable costs 3.3 Average costs 3. Types of cost curves 4.4 Marginal cost curve 4.5 Average cost curves 4. Costs in Short run and in the Long run 5.6 Short run 5.7 Long run 5.8 Economies of scale 5. Cost analysis in the real world 6.9 Economies of scope 6.10 Experiential
Premium Costs Economics of production Economics