Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practiced. Following are the most basic ones‚ which should always be employed. 1. Use the three answering courtesies: • Greet the caller • State your organisation • Introduce yourself “Good afternoon‚ Accounts‚ Andrew Batt speaking” 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects
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2 Award in the Prevention and Control of Infection Issue 1 November 2008 Pages 1 - 8 Qualification Accreditation Number 500/4296/8 Section 1: Qualification Overview Web: www.ncfe.org.uk Email: care@ncfe.org.uk For further help telephone 0191 239 8000 Level 2 Award in the Prevention and Control of Infection 2 Section 1 Qualification Overview Introduction We want to make your experience of working with NCFE as pleasant and easy as possible. This Qualification Specification
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1. Revenue hours" represent the key activity that drives costs at Salem Data Services. Which expenses in Exhibit 2 are variable with respect to revenue hours? Which expenses are fixed with respect to revenue hours? Expenses Spase costs: Rent Fixed cost1 Custodial services Fixed cost2 Equipment costs Computer leases Fixed cost3 Maintenance Fixed cost4 Depreciation: Computer equipment Fixed cost5 Office equipment and fixtures Fixed cost5 Power Variable cost6 Wages and salaries
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Invention of Telephone and Development Invention of the phone (1876 ): Scottish-born Alexander Graham Bell speaking educators on March 7‚ 1876 the first telephone was invented and received a patent . Deaf studies related to vibration in the air with the sounds of Bella wondered how that had led him to . " Harmonic telegraph" his name while working on a mechanism of electric current to resemble the vibration caused during a conversation I had found could have been changed . According to this
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Riverbend Telephone Company The Riverbend Telephone Company is experiencing growth and had previously tried outsourcing some of its installation work to handle the overflow above its capacity. This was unsatisfactory‚ and so to accommodate the new customers‚ RTC needs to obtain a new maintenance truck and crew. It is considering whether leasing or buying the new truck necessary to their operations is the preferable method of investment. Question 1& 2 Without considering financing the
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concluding 3 Questions and discussion 65 65 65 66 6R Module 4 Unit 10 Meetings 74 74 74 76 7R 83 83 83 Making meetings effective Module 2 Unit 3 Telephoning ]8 Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier 18 18 19 20 23 24 27 27 27 29 Briefing 1 What makes a good meeting? 2 Chairing a meeting 3 Establishing the purpose of a meeting
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The Prestige Telephone Company 2- Assume that the total expenses are around the average of $ 231‚000. (By observing first three months’ results) If the total expenses are $ 231‚000 than the total revenue should be $ 231‚000 at the Break-Even Point. On the other hand if the company demand for service will be 205 hours ‚ which means company sales revenue will be $ 82‚000 (as the Public Service Commission’s restrictions says)‚ and the other revenues in the commercial sales assume that around
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William Plomer has written a fine article on not answering the telephone‚ in which he discusses the impact of telephone‚ typewriter and car on his mind. He used them reluctantly and was eager to avoid them as much as possible. When he often said he was not available on the telephone‚ people said it was inconvenient‚ unbelievable and foolish and called him mad. Plomer does not think that phone is essential because he can eat‚ breathe‚ sleep and play without it. It creates unnecessary anxiety‚ suspense
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Proper Telephone Etiquette I have worked at a technical college for over five years. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. In both of these capacities‚ answering the telephone and making business telephone calls have been an integral part of my job. Effective telephone communication lends itself to the success of any type of business. The person answering a business telephone may be first contact a potential customer
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Tri-State Company. Since he is the manager of the company his duties are to manage the day to day affairs of the company.He can make plans‚ decisions and policy to implement these plans. AT&T Company This is the Company in America known as American Telephone and Telegraph Company. Ithas a good market over US. This was the company who sent the shock waves throughout theindustry by its price scheme which affected Tri-State very badly. Customers and Elderly People They are the King of the company. They
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