Computer- Used to store and retrieve data‚ internet searches‚ emailing‚ word processing‚ presentations. Photocopier – Used to copy documents‚ scan and send to a shared drive or an email address. Telephone – Answer calls from tenants‚ mute calls so the caller can’t hear anything‚ transfer calls to necessary colleagues. Printer – Used to print documents from pc‚ in colour or black and white‚ double sided. Fax machine – Used to send a document to another fax machine instantly‚ used when
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“Do what you do so well‚ that they will want to see it again and bring their friends” ~ Walt Disney (Film producer and entrepreneur) Topic Five: Dealing with Customers and Clients Customer service is the process of being of help or assistance to customers. This topic would mainly cover how organizations must cater for their customers’ needs by making them feel comfortable and respected and by anticipating and meeting their needs for information and action efficiently and courteously. Objectives:
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by 2010. • Telecommunication remains an important part of the world economy and the telecommunication industry’s revenue has been placed at just under 3% of the gross world product. • Mobile phones have had a significant impact on telephone networks. Mobile phone subscriptions now outnumber fixed-line subscriptions in many markets. Sales of mobile phones in 2005 totaled 816.6 million with that figure being almost equally shared amongst the markets of Asia/Pacific (204 m)‚ Western Europe
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For the task‚ I would like you to conduct research into which communication support services and tools are available to you and your clients; I would like you to find 2 support services. Consider: How accessible the service/tool is - what is the process for accessing the support? What types of communication barriers this tool or service might help you to overcome? The Jobcentre Plus is a one of many support services which we use at Amethyst and have been one of the better service for
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has been hired by Listen-Up.com‚ a small‚ start-up manufacturer of hearing aids‚ to resolve the difficulties within its customer service group. The company’s products are sold over the Internet or phoned in using the company’s toll-free telephone lines‚ but telephone orders is the main and growing sales channel. During its three years of existence the company has experienced rapid growth with the number of units produced more than doubling each year‚ but now faces a problem‚ scheduling its customer
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The mobile phone—world’s best invention On 10th of March‚ 1876 Alexander Graham Bell transmitted the first speech using electricity. From that day forward‚ the telephone system changed every aspect of life. Although it did not immediately change the world‚ it set communication on a path that would change the future of communication. Mobile phones appeared in the early 1980’s and today there are millions in use. Today‚ mobile phones do much more than just allow for voice conversation‚ mobile phones
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Types of Surveys QNT/561 In the following situations‚ decide whether you would use a personal interview‚ telephone survey‚ or self-administered questionnaire. Give your reasons. 1. A survey of the residents of a new subdivision on why they happened to select that area in which to live. You also wish to secure some information about what they like and do not like about life in the subdivision. A self-administered questionnaire is the survey I would choose
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Visible Speech‚ a method of teaching speech to the deaf that had been developed by his father. Bell‚ after leaning a lot of telephones‚ invented the first telephonic transmission. Alexander was 29 years old when he tested the telephone‚ but the first time he heard some noises and couldn’t hear his uncle’s voice but the second time he has made the first long distance telephone call in the world because it worked. Bell just like any other individual faced some problems and one of the main problems he faced
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Advantages: - Ability to make phone calls while away from a land-line phone. - It can be used as a mp3 player‚ instead of carrying around your mobile and your iPod or what ever type of music thing you have. Disadvantages: What are the use and abuse of mobile phone - Having to answer inconvenient phone calls‚ i.e.‚ from your boss. - You can loose signal in different places depending on how close you are to signal things. Answer There are so many advantages of mobile phone on
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SKYPE Student Number: 10012274 Executive Summary This report provides an analysis and evaluation on defining Skype’s core business following eBay’s sale of the business. Methods of analysis include an external analysis compromising of consumer and competitor analysis as well as an internal SWOT analysis. The research draws attention to the fact that while Skype has the ability to reach critical user mass‚ it finds itself in a situation where it is no longer serving the needs of an e-commerce
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