S [pic][pic] Case Background Company History … hate doing this part he he he…. Products‚ Services‚ and Personnel Sullivan Ford Auto World operated both the Sales and Service departments. The Sales Department’s functions include sale of cars/trucks and used vehicles. It is also involved in trading of a buyer’s previously-owned vehicles and buying of well-maintained used cars at auction for sale. The department is composed of a sales manager‚ seven sales people‚ office manager
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CASE 1 SULLIVAN FORD AUTO WORLD OVERVIEW The owner of a Ford car dealership dies unexpectedly. His 28-year-old daughter‚ a health care manager with an MBA degree‚ temporarily takes command. She is shocked to find that the once-thriving dealership is losing money and realizes that she must choose between selling the business at an unfavorable price‚ or working to turn it around. She suspects that improving the performance of the service department will be the key to saving the business
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1. Marketing cars differ from marketing services for those same vehicles. Marketing cars you are selling a tangible product‚ where the potential customer can do research online and go into a dealership and test drive it. Once the customer has decided which vehicle to purchase‚ the best price is most important and liking the sales person is only an added benefit. Compared to marketing the services for that same vehicle‚ it is more important to feel that a customer likes the person or company so that
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people passionate in their work‚ all in an atmosphere both casual and comfortable. A combination so unique they had to invent the place themselves. • • • • • • • • • • • • Founded in year 1972 More than 850 restaurants in United States & around the world Approx 630 Company owned & 250 franchised outlets Registered with New York Stock Exchange Annual company sales: approx. $ 1.3 billion Average annual restaurant sale: $ 2.1 million Average guest check per visit: $ 11 - $ 12 One of the leading brand
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Case Background/Summary A. The Company 1. Started by Walter Sullivan in 1983. The current site of operations is located at a busy urban highway intersection. Extensive renovation of the 30 yr. old building was done. 2. Walter Sullivan is well known in the community. 3. The company has both front-end (sales department) and back-end (service department) operations. 4. Sales department is composed of: a sales manager‚ seven salespeople‚ an office manager‚ and a secretary. 5. Service department
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Discussion: https://www2.bc.edu/~sannella/Case.htm SULLIVAN’S AUTO WORLD. The owner of a Ford car dealership dies unexpectedly. His 28-year ... Compare the sales and service departments at Auto World. What useful.... Provide supporting quantitative analysis where appropriate. What ... 2. term paper on Sullivan Ford Auto World Case (Analysis) www.termpapermasters.com/.../Analysis-of-the-Sullivan-Ford-Auto-... Sullivan Ford Auto World Case (Analysis). [ send me this term paper ]. This 6 page paper
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SULLIVAN’S AUTO WORLD Walter Sullivan the creator of Sullivan Ford Auto World pass away and his oldest daughter Carol Sullivan-Diaz‚ a health care administrator by profession took over the business and found out that the family business is in economic trouble founded on existing financial performance and market outlook. In addition‚ CSAT results from car buyers show that the company has problems with their service quality. Sullivan Ford Auto World Facts: - Average sales of 1‚100 cars per
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Case study Sullivan’s Auto World Problem Statement The owner of Sullivan’s Auto World has passed away and his eldest daughter is undecided in reconstructing a declining business or to sell what took her father decades to build. Situation Analysis The type of service process Sullivan’s Auto used is possession processing. This involves tangible activity to the customer vehicles. Meaning the customers visits the service site and then a service is delivered in person to the customer. Although
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Ipod World: The End of Society? Many people believe that in today’s society‚ a vast majority of the population is being consumed by technology. Andrew Sullivan‚ author of “Ipod World: The End of Society”‚ states that people of today are isolating themselves from the surrounding world‚ witting out socialization and ultimately dancing to their own beat. In his essay‚ Andrew Sullivan discusses both the positive and the negative aspects of owning an Ipod in today’s society. Andrew Sullivan was
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BA 235 Services Marketing Group 7: Case Solution ~ Sullivan Ford Auto World Feb. 2012 21 Case Background Walter Sullivan the founder of Sullivan Ford Auto World died and his eldest daughter Carol Sullivan-Diaz‚ a health care manager by profession took over the business and found out that the family business is in financial trouble based on current financial performance and market outlook. In addition‚ CSAT results from car buyers show that the company has problems with their service
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