well-known scopes of hospitality industry is Food and Beverage segment. In any places you can see fine dining restaurant‚ Fast-food Restaurant and Cafeteria. Each of them offers unique food or menu and has their own level of services. For example‚ in a fine dining restaurant they offer full service‚ high-quality cuisine‚ an elegant ambiance and it is more expensive compared to a Fast-food Restaurant that caters to the people on the go. Fast-food Restaurants offer very affordable yet delicious foods and
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Zara’s – Customer Service Level Any successfully marketing strategy will place the customer in the center of a circle surrounded by the four P’s (product‚ place‚ promotion and price) understanding that the customer is not part of the marketing mix‚ but rather the target of all marketing efforts. Zara’s product is a physical good; therefore place requires logistics decisions in addition to the design and manufacture of the product itself. Zara’s home base is Spain. It is there (for the most
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SECTION 2: THE AGREEMENT An agreement is the essence of every contract. The parties to a contract are the offeror (who makes an offer) and the offeree (to whom the offer is made). If‚ through the process of offer and acceptance‚ an agreement is reached‚ and the other elements are present (consideration‚ capacity‚ legality)‚ a valid contract is formed. KEY VOCABULARY Material: Subject (matter): Offeror: Offeree: Firm offer: Party (parties): Revoke: Entitled: Disclaim: WARM-UP QUESTIONS:
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AGREEMENT OF SALE This Agreement of Sale is made and executed on this the 16th Day of March‚ 2013 by and between : Smt. CH. PADMAVATHI‚ W/o. Sri. Srinivasa Rao‚ aged about 51 years‚ Occ: Business‚ R/o. Plot no. 174‚ Road No. 72‚ Prashasan Nagar‚ Jubilee Hills‚ Hyderabad – 500033. (Hereinafter called the VENDOR which term shall mean and include all her legal heirs‚ representatives‚ executors‚ administrators and assignees etc.). INFVOUR OF Sri. MANDALA SRIRAMULU‚ S/o. Late
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organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list.  2. Complete the table below by describing the differences in customer service between commercial‚ public and third sector organisations. You should outline customer service roles in each organisation
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Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable
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Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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Evaluation of the six week training program Introduction: in this piece of work I will be evaluating my progress of the six week training program and will be including the strengths and weaknesses of it and will also be saying if there is any room for improvement. At the start of the fitness training‚ I was just getting back into sport after recovering from a back injury that I have had since July and previously I had not done any proper fitness previously since then. We had our induction to the
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The WTO Agreement on Trade in Financial Service The Financial Service Agreement (FSA) became an Annex to the GATS agreement in 1997. The main propose of it is to open commercial banks‚ securities and insurance industries to foreign competition providing a better financial service and helping countries’ economy to grow. Liberalization of Financial Services allows services and services providers to enter the country. Each country has its GATS list or schedule‚ where they add which sectors the country
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Twenty years ago the United States created an agreement including itself‚ Canada‚ and Mexico‚ named NAFTA‚ or the North American Free Trade Agreement‚ to relax the trading regulations and increase trade between itself and its two neighboring countries‚ along with a long term purpose to create a more competitive global marketplace originating from the North American continent. NAFTA is now the largest free trade agreement in the world with the world’s largest free trade area of 450
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