Service Marketing Assignment Service blueprint of a restaurant By: Abhishek Jain (876001) Service Blueprint: The service blueprint is a technique used for service innovation. The service blueprint consists of 5 components: 1. 2. 3. 4. 5. Customer Actions Onstage / Visible Contact Employee Actions Backstage / Invisible Contact Employee Actions Support Processes Physical Evidence 1. Customer Actions This component contains all of the steps that customers take as part of the service delivery process
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PART I QUESTIONS 1. Models are analogies that allow us to clarify hypotheses—proposed explanations of relationships between causes and effects. What roles do models play in testing hypotheses? Models provide the physical testing and proof of a hypothesis by exploring the extent to which the two factors relate within the given hypothesis. It puts a theory into action‚ to see if the theory is correct. 2. What did the humoral model of disease propose as the cause for cholera? The humoral model
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(CASTA2.CASTA)12040 LOS ANGELES INTL (LAX) CASTA TWO DEPARTURE (RNAV) AVENAL AVE 10 40 0 29 6 PASKE SL-237 (FAA) LOS ANGELES‚ CALIFORNIA ATIS DEP 135.65 TAKE-OFF MINIMUMS CLNC DEL Rwys 6L‚ 6R‚ 7L‚ 7R‚ NA - ATC. 121.4 327.0 Rwys 24L‚ 24R‚ 25L‚ 25R‚ Standard GND CON with a minimum climb of 500’ per NM COREZ () 2 5 SHAFTER EHF N 121.65 327.0 S 121.75 327.0 to 1800. ATC climb of 350’ per NM LOS ANGELES TOWER to 6200. N 133.9 239
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"The Weary Blues" and "Lenox Avenue: Midnight" by Langston Hughes are two poems written as scenes of urban life. Although these poems were written more than seventy years ago‚ it is surprising to see some general similarities they share with modern day city life. Dilluted down with word play and irrelevant lines such as "And the gods are laughing at us."‚ the underlying theme is evidently urban life. "The Weary Blues" and "Lenox Avenue: Midnight" approach the general topic of urban life from two
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Hughes’ "Blues" Jazz music is often associated with long‚ lazy melodies and ornate rhythmical patterns. The Blues‚ a type of jazz‚ also follows this similar style. Langston Hughes’ poem‚ "The Weary Blues‚" is no exception. The sound qualities that make up Hughes’ work are intricate‚ yet quite apparent. Hughes’ use of consonance‚ assonance‚ onomatopoeia‚ and rhyme in "The Weary Blues" gives the poem a deep feeling of sorrow while‚ at the same time‚ allows the reader to feel as if he or she
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while watching TV and commercials‚ shopping for groceries‚ at sporting events; playing on the playground and in formal music instruction. Ironically‚ many of the facts in this list were learned during formal music instruction. 1. Most People Mean Rhythm When They Say Beat A common reason why many people give to explain why they like a song is because they "like the song’s ’beat.’" However‚ the term beat actually means the steady
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REVIEWING Objectives AND KEY Terms In this chapter‚ you learned how companies use integrated mar- keting communications (IMC) to communicate customer value. Modern marketing calls for more than just creating customer value by developing a good product‚ pricing it attractively‚ and making it available to target customers. Companies also must clearly and persuasively communicate that value to current and prospective customers. To do this‚ they must blend five promo- tion mix tools‚ guided
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1. If you were Hudson‚ how would you respond to the director? If I was Hudson I would start with thanking the director for giving Hudson the chance to explain himself and change his decision. Then I would proceed on explaining the benefits of retaining him. I would start by pointing out that even though staff opinion is important‚ in this case the Mr. Ahmet Green needs to look at the output of this project. Even after a few initial hiccups overall the project was a success. Because he decided to
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Mom orders for all of us and none of us get what we want. Dad gets some sort of spicy pasta. I get lamb. Tommy gets a plate of meatballs. We all order wine. Dad is mad because he wanted to eat at his favorite restaurant. Mom tells Dad that we have a reservation there for Friday night. This isn’t good enough for Dad. He pouts. Tommy and I order another glass of wine. I keep expecting to be scolded for drinking‚ but nobody says anything to me. Tommy and I are getting along again. A cute girl comes
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jazz trumpeter Miles Davis laid down the foundation for a whole new style of jazz music. Through his "Kind of Blue"� modal jazz was born. This record became a classic‚ at times showing its complexity through the soloing‚ but also allowing the educated listener to revel in the simplicity of the modes. Davis planted the seeds for this new style in his album "Milestones"� but "Kind of Blue"� showed that the style had matured and was more developed. From the introductory piano/bass duet to the final
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