THE EFFECTS OF FOOD QUALITY AND CUSTOMER SERVICE IN CUSTOMERS SATISFACTION IN RESTAURANT SETTING I. INTRODUCTION I.1 BACKGROUND OF THE STUDY Basically Filipinos are food lovers. Eating is a necessity for all people. Eating together at home with loved ones or relative has been the tradition of Filipinos as derived from the Filipino culture. But why do people still love to eat out in a restaurant? If people eat out it is usually based on the food offered‚ the ambiance offered and the
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CHAPTER 1 THE PROBLEM AND ITS BACKGROUND Introduction A restaurant is an establishment which prepares and serves food and drink to customers in return for money. Meals are generally served and eaten on premises‚ but many restaurants also offer take-out and food delivery services. There are many reasons why the restaurant businesses failed. Food catering establishments which may be described as restaurants were known since the 11th century in Kaifeng‚ China’s northern capital during the first
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The establishment that I chose to servicescape is the Suede restaurant. Suede is an elegant Caribbean restaurant‚ which is located at 5610 Clarendon Rd‚ East Flatbush‚ NY 11203. The owner‚ Celia Belyn‚ created the restaurant in a non-gentrified neighborhood because she felt that there is not a lot of restaurant like this and she want to help develop the area. Plus‚ it would get her a lot of business because it would be convenient for people in the neighborhood. She also stated that she wanted to
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products and services of others; in your case‚ your restaurant. The question is - do you need a marketing plan for your restaurant or are you waiting for guests to come in? If you are full every shift‚ maybe not. Unless you want to achieve greater profits‚ however a marketing plan means thinking in advance. Don’t wait until the revenue goes down to do it. Do it before and fill your seats. In order to get the marketing plan for your restaurant right‚ you need to have a good understanding of your
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Chinese Dragon is a Chinese restaurant which locates in the Maple Grove‚ Minnesota. It’s a nice place to treat a friend good food and rest. In there‚ you will find a diversity of Chinese food and desserts in service. This essay will evaluate Chinese Dragon in two different aspects‚ the atmosphere and the food service. The first thing I want to draw attention to this restaurant is the good atmosphere.When you are walking in to the restaurant‚ the soft music you hear will make you relax. The warm
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My Favorite Restaurant Technique #5 “The trouble with eating Italian food‚” says Woody Allen‚ “is that five or six days later you’re hungry again.” This is‚ any way you put it‚ true. My favorite restaurant‚ Olive Garden‚ proves Woody right. When you get there you’re starved‚ rapidly going over their perfectly priced menu items‚ flipping through its pages‚ after ten minutes of going back and forward with the menu you finally decide. Your order is brought to you within minutes‚ you take your
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Overview: Restaurant business in Bangladesh is a long history‚ but this sector is currently growing due to the rising market demand and growth. Many new restaurants are launched both at urban area and country side of Bangladesh at present‚ and doing the food business has become a recent trend among the entrepreneurs. Through this case study‚ entrepreneur’s aspirations for doing the restaurant business in Bangladesh have been identified. At the same time‚ how it managed (operations)‚ future of it
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Restaurant Observation Project When given the task of finding a restaurant that has an open kitchen a restaurant that came immediately to my mind was the Roberto’s taco restaurant just down the street from my house‚ on the corner of Maryland Parkway and Harmon Avenue. I had previously dined at this establishment on numerous occasions after long nights out at our local Las Vegas watering holes‚ until learning in my food purchasing class in the fall that Roberto’s had received various demerits
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Denny’s Restaurant‚ or in other words‚ America’s Diner‚ is known for a place one can sit back and enjoy a great meal. According to the website‚ customers are presented in that way exactly. On the front page‚ viewers come across a background video of a happy family dining in at Denny’s. They’re smiling and simply look as if they’re having a wonderful time. As one scrolls down the page‚ bold pictures of delicious pancakes and special events are displayed. This is to keep customers up to date on the
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Evaluation: Forbes Mill Steakhouse Quang Tran DeVry University Evaluation: Forbes Mill Steakhouse I don’t go out for fine dining as often anymore but when I do‚ my expectations are well within reason of a diner. There are many factors in a restaurant that will determine whether I will be a returning patron. These factors can range from the cleanliness of its restrooms to the way the interior is decorated‚ but the sake of this essay‚ I will narrow down to the three most common-service‚ food and
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