Relevant Facts Charlie Green took many steps in creating his service package for his Xpresso Lube. It is centrally located in Austin‚ Texas on the main street near thriving business and a University that are all within walking distance. This centralized location contributes to his success. Charlie was sure to make the implicit services at Xpresso Lube enjoyable while the customer enjoys an espresso while waiting for their oil to be changed. He supported the facility with an adequate waiting area
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A) Background of the Company Xpresso Lube is set up by Charlie Green. Charlie is a man of different talent. He has the knowledge of oil-change from his family members and also good in musician. Xpresso Lube was found because Charlie had an unpleasant experience while getting his car oil changed. He witnesses the lube technician was trying to “ripped off” an elderly lady. From that incident onwards‚ it gave him a clear idea of setting up his own oil-change station. From the oil change business
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various other services other than lube oil change. It provides for a range of coffees‚ a waiting area with good interiors‚ music system and reading material appealing to different interests. In the core area of operations (lube oil change)‚ Xpresso provides an opportunity to the customers to see an anomaly found in their car. It also provided transportation facility to customers. 2. How are the distinctive characteristics of a service operation illustrated by Xpresso Lube? The distinctive characteristics
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Xpresso Lube: Charlie Green‚ owner of Xpresso Lube‚ is not your typical car repairman. A man of many talents Charlie gained valuable knowledge of the oil-change business while working in the special mixtures division of Goodyear. Charlie also learned from his father and brother while working on cars when he was growing up and later supplemented this knowledge by taking formal automotive courses. All similarities between and his fellow mechanics end there‚ however. Charlie also is a professional
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CASE: XPRESSO LUBE 1. Describe Xpresso Lube’s service package? * Supporting facility: Xpresso Lube has a fixed amount of operational capacity because it has a limited number of service lifts – two to be exact. Other components of its supporting facility are tools and equipment‚ an equipment storage area‚ a spacious waiting room‚ chairs‚ a service counter‚ street access and parking. * Facilitating goods: oil‚ filters‚ auto parts‚ coffee‚ snacks‚ cups‚ napkins‚ sugar and milk.
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1. ome » 2. Miscellaneous Minit-Lube Case Study By chazume | December 2011 Zoom In Zoom Out Page 1 of 2 Date: September 12‚ 2011 1. What constitutes the mission of Minit-Lube? To provide fast‚ reliable and superior service in a customer friendly environment while ensuring lowest possible prices. 2. How does the Minit-Lube operations strategy provide competitive advantage? A narrow products strategy could be defined as lubricating automobiles that allows the subsequent development
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Types of Franchising There are three basic types of franchise; 1. Trade name franchise Trade name franchise involves a brand name such as True Value Hardware or Western Auto. Here‚ the franchisee purchases the right to become identified with the franchisers trade name without distributing particular products exclusively under the manufacturers name. 2. Product distribution franchise A Product distribution franchise licenses the franchisee to sell specific products under the manufacturers
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INTRODUCTION TO FRANCHISE MANAGEMENT DEFINITION : *In simple terms‚ a “franchise” is an agreement between two parties which allows one party i.e. the franchisee‚ to market product or services using the trademark and operating methods of the other party i.e. the franchisor. (bfa) *“A franchise operation is a contractual relationship between the franchisor and franchisee in which the franchisor offers or is obliged to maintain a continuing interest in the business of the franchisee in such areas
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In this case studies ‚ the bsuiness modal that Boost Juice Bars using is franchise model‚and the answer is YES‚ beacause this type of business modal can survive in our country and grow very well and become stronger and stedy compare with other model of business. There are few example that running very well in our country‚First is Daily Fresh Food which is involve in F&B sector‚ there are 1‚099 outlet in our country and the total revenue is RM 18‚998‚254 per anual.The second company is Smart reader
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to management control issues. Based on an analysis of franchising articles published in twenty-five high-impact journals over the period 1996–2008‚ the literature is divided into the following three broad streams: franchise initiation and subsequent propensity to franchise‚ franchise performance and control of franchising relationships. Several research gaps and avenues for future research are identified‚ especially towards a systematic study of management control issues in the context
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