TOTAL QUALITY MANAGEMENT CUSTOMER FOCUS – TOTAL PARTICIPATION – CONTINUOUS IMPROVEMENT Learning from GENERAL ELECTRIC (WORLD-CLASS COMPANY) General Electric (GE) is one of world class company which is so concern and has high level quality awareness‚ all components in the company are care about the results of precision manufacture operation and also high performance products so that customer never worried using GE products. As effort in improve customer focus‚ GE invest million Dollars to
Premium Total quality management Quality management Quality management system
production set up (Philips‚ 2015).Continuous quality improvement is essential for food industries because the consumption of food is on day-to-day basis throughout the world. In food processing industries‚ quality is not just a fundamental goal but it is the bottom line of a business because the customer expectations are always high. Large amount of perishable and non-perishable food is manufactured and delivered throughout the world. Hence the need for quality and speed is required by increasing the
Premium Six Sigma
Introduction Total Quality Management is a management approach that originated in the 1950’s and has steadily become more popular since the early 1980’s. It is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. Quality is at the top of most agendas and improving quality is probably the most
Premium Education Education Total quality management
Dell Case Analysis 1. Perform a STEEP analysis to understand the general environment facing Dell? Social: Dell’s social effect is determined by the regions they operate in (Europe‚ North and South America‚ The Middle East‚ Asia and Africa). Their specific accounts vary from region to region. The one thing these markets have in common is that the globule trend is moving towards mobile computing. Technology: Dell needs to create a new image for their product. They need to harness the
Premium Marketing Consumer Personal computer
DELL’s Working Capital 1. How was Dell’s working capital policy a competitive advantage? Dell has achieved low working capital by keeping its work-in-process and finished goods inventory very low. The competitive advantage Dell achieves from this is that its inventory is significantly lower than its competitors‚ it does not require large warehouses for stocking the inventories and Dell is also able to adapt the fastest to technology changes in the components. The competitors would find it
Premium Inventory Generally Accepted Accounting Principles Balance sheet
INTRODUCTION Total Quality Management (“TQM”) is a management philosophy was originally developed by American statistician‚ W. Edwards Deming after World War II and its principle are then put forward by various researchers such as Deming (1986)‚ Juran (1999)‚ Crosby (1979) and Imai (1986). Such principles comprise the Deming triangle‚ Juran Trilogy‚ concept of zero defect and Kaizen approach etc. Total refers to every process‚ every activity and every people of the organization whereas Quality is to satisfy
Premium Management Quality assurance Process management
UNIVERSITY OF SOUTH AFRICA TOTAL QUALITY MANAGEMENT MODULE 1: CSTQ02J ASSIGNMENT 02 Unique Number: 394645 Prepared by: Godfrey P. Shale Student Number: 777-454-8 Date: 2012-10-01 UNIVERSITY OF SOUTH AFRICA 2.1 Strategic Decision A strategic decision is an overarching decision that is taken by the top-level management of an organisation that considers the whole environment in which the organisation operates and the resources that the organisation has‚ and it chooses the most
Premium Management Strategic management Process management
VOLUME 4 NUMBER 6 1994 C E L E B R A T E A N D R E C O R D Malaysia Airlines’ Corporate Vision and Service Quality Strategy Abdullah Mat Zaid Malaysia Airlines’ vision is to become “An Airline of Excellence”‚ offering the very best to its passengers in terms of safety‚ comfort‚ service and punctuality. This vision was amplified by our chairman in the company’s 20th anniversary commemorations in October 1992. The mission has been stated in three main thrusts as follows: (1) To make
Premium Airline Quality of service Total quality management
and lays out its benefits and explains ways of initiating it. Chapter 8 looks at the aspect of service and quality in general. How can quality be managed through 5W’s and 1H questions and through these how quality assurance can be maintained. Chapter 9 deals with the PDCA Cycle and its implementations at Fun Galore. Chapter 10 deals with the 5s approach that improves the quality of the services provided. Chapter 11 lays out guidelines that have been formulated for the recommendations
Premium Quality management Kaizen
Dell ‘Kinotop’ – self-charging laptop based on kinetic energy. ‘Kinotop – you care‚ you work‚ you save’ Zoja Micunovic A4021609 MSc Marketing Intake 5 1. Introduction 1 The purpose of this report is to research and evaluate the UK consumer in order to launch an innovative ‘Kinotop’ laptop computer which would expand Dell’s target B2C group and also market share in the UK and establish ‘Dell Kinotop’ as a new ‘must have’ item amongst professionals between the ages of 35-50 which self recharges
Premium Laptop Personal computer Target market