Case solution: Ethical Dilemma What course themes do you see present in the case? Experimental exercise Who Can Catch a Liar is about emotional intelligence and its effect on the productivity of the workers at workplace. Human have inherited the ability to respond various stimulus differently. Being differs from each other in terms of their personality‚ behavior‚ needs‚ wants‚ demands and expressing their emotions at different situation. Emotional intelligence is the ability of the person to know
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the green coffee beans from brokers or trade firms. Aloha Products is managed by the owners and its headquarters is located in Ohio‚ United States. It has three plants located in Midwestern United States‚ each plant being responsible for its own profit and loss. Each plants performance is measured by each plant managers gross margin generated per plant. The raw materials or green coffee beans are handled by the company’s purchasing unit that is located in New York City. Each plant receives a production
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BEHAVIOUR | Bank Customer Service Call Center: Handling Customers | | | Introduction: A customer service officer or personnel often face problems handling difficult or irritated customers. Officers or personnel need to know the correct method of handling these people in the best possible way in order to give customers customer service satisfaction and also to retain customers from going elsewhere for the services they need. An example would be banking services‚ mobile network services‚ etc.
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A PROJECT REPORT ON EVALUATION OF BANKING SERVICES OFFERED BY HDFC BANK Submitted To: KURUKSHETRA UNIVERSITY‚ KURUKSHETRA In the partial fulfillment of the requirement of B.Com with Vocational Subject (Banking & Insurance) Session : (2011-12) Submitted To: Submitted By: _____________ Urvashi Tyagi (Lect. of Com. Deptt.) B.Com IIIrd (BBI) (DAV College
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Seven solution for homeless people -Idea One: Trade Fairs for the Homeless Ask any homeless person why they are living on the street‚ and one theme will inevitably emerge: they were unable to navigate the maze of programs and procedures intended to help. In addition to information about every short- and long-term housing program available in the city‚ Project Homeless Connect provided clothing‚ shoes‚ free phone calls‚ counselling‚ medical treatment‚ dental care‚ eye exams and glasses‚ benefits
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[pic] UNITY BANK: REALIZING VALUE FROM AN M&A INTEGRATION EXECUTIVE SUMMARY: Founded in 1982 in South Africa‚ Unity Bank was one of the few providers of global shareholder and employee management services and other value added services. Unity held more than 60 million accounts for over 10‚000 corporations across twelve countries and five continents‚ employing 8000 people worldwide and a market capitalization of $2 billion. The M&A integration of Delta with Unity Bank in itself was a great
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Markley 2 As those who are opposed to it will quickly point out‚ there are many issues with any proposed healthcare reform that must be addressed. The first and foremost of these is the constitutional legality of levying taxes on the American people in order to fund a government healthcare system. In layman’s terms‚ the question stands as “is it legal for the
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Q1. Based on the data in case Exhibit I‚ what inferences can be drawn from the survey responses regarding the herbal shampoo category? As per Exhibit 1 the following inferences can be drawn from the survey regarding herbal shampoo category: * The respondents felt that herbal shampoos need to be used in large quantity for lather and that the protein content is important for making hair strong‚ shiny and soft. * Respondents chose their shampoo based on their hair type and texture. * They feel that
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Management Thesis - II Final Report On A Comparative study of customer services in ICICI and SBI. Submitted by M.J.VIDHYAA II YEAR MBA INC KEELKATTALAI Under the Guidance of DR.J.GAYATRI FACULTY GUIDE INC KEELKATTALAI 1 ICFAI National college‚ KEELKATTALAI (Certificate from Faculty Supervisor) CERTIFICATE This is to certify that the Management Thesis titled “A Comparative study of customer services in ICICI and SBI” submitted by M.J.VIDHYAA Enroll No: 7NBCT011 during Semester
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vi Chapter 1 Introduction 1 Chapter 2 Objective 8 Chapter 3 Various product offered by HDFC Bank 9 i. Savings Account 13 ii. Loans 40 iii. Credit Cards
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