photographic paper and related office equipment‚ Xerox is presently one of the biggest and oldest document-management company in the world. Xerox‚ initially known as Haloid‚ became significantly prominent in 1959 with the introduction of the world’s first plain paper photocopier dubbed as Xerox 914. Utilizing the process of xerography or electrophotography‚ Xerox 914 became an instant office item pursued by countless organizations around the globe. As a result‚ Xerox business opportunities and market share
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I. Case Context Xerox Company is a multinational corporation engaged in the business of global document-processing and financial services markets. The document processing product line included the manufacture‚ development‚ and marketing of copiers and duplicators‚ facsimile products‚ scanners‚ and other related equipment in over 130 countries. Meanwhile‚ its financial services operations included insurance‚ equipment financing‚ investments‚ and investment banking. Since it was founded in 1906
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Xerox Corporation 1. Leadership through Quality was a strategy developed by Xerox as a result of competitors being financially strong‚ technologically advanced and having excellent customer relations. Xerox Corporation through its strategy tries to meet its customer requirements. The strategy is viable as Xerox through this strategy tries ensuring that definition of Quality is meeting the customer requirements all the time. The three major components of LTQ are Employee Involvement that stresses
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Description: In August 1990 the president and executive vice president of Xerox are reviewing the progress made on its customer satisfaction program. The emphasis placed on the program‚ the success of the program to date‚ and the drive to achieve the corporate goals of customer satisfaction motivate this review. At Xerox customer satisfaction is the number one priority‚ ahead of return on assets (ROA) and market share. The case focuses on analyzing the strategic role of the customer satisfaction program
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Xerox was founded in 1906 as the Haloid Company‚ a photographic supply house that developed the world’s first xerographic copier. They had a positive people oriented culture and dedicated employees‚ who were the desire of the corporate world. With the passage of time many things become a hurdle in the success of the company. The biggest factor was that they couldn’t move beyond copiers to sustain growth in the market‚ they only focused on the copier because they were getting 70 percent profit
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CASE STUDY Xerox Corporation Question 1 Outline the management control system at Xerox. What are the key elements that make the system work? During 1970s‚ the management system of the company was rigid and accuracy was emphasized‚ which compromised the management control quality and also lead to unnecessary bureaucracies. In addition‚ customers’ satisfactions were also neglected due to the bureaucracy occurred. Then‚ the company’s targets were set unrealistically by the numbers people i.e.
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XEROX CORPORATION (Corporate Social Responsibility) 1. Introduction – Xerox company profile Xerox Corporation is the world’s leading document management company. The company is manufacturing and selling printers‚ digital printing presses and systems‚ photo copiers and related supplies. Xerox started to expand rapidly between 1960 and 1970. In the mid 1980’s Apple decided to buy Xerox but the deal finally did not happen. Xerox sued Apple for stealing and using its graphical user interface on
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How would Xerox define diversity ? Xerox defines diversity as a priceless resource and a key to their success. It more than just race or gender. By incorporating in a company like xerox different cultures and ways of thinking it expands the mind set of the company and leads toward creating innovative solutions and business opportunities (Xerox). How has the definition of diversity changed over the years? We live in a world where‚ because of the Internet and the Web‚ we can communicate with
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achieved swift advancement in a relatively short amount of time at Xerox‚ he is now faced with role options that appear‚ prima facie‚ to be lateral in nature. Clendenin’s boss‚ Fred Hewitt has made two clear offers to Clendenin: remain as head of Xerox’s Multinational Development Center (MDC) with a two-year commitment‚ or transition to a staff support position on Hewitt’s staff. While Clendenin’s success and ascension at Xerox is attributed to his role at the MDC‚ an additional two-year commitment
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1. In what ways can (a) flattening the hierarchy and (b) centralizing/decentralizing authority help an organization like Xerox to improve its performance? Flattening the hierarchy can help employees working closely‚ like those in R&D or strategic planning‚ work smoothly without having to wait for approvals or clearances. This may enable them to come up with innovative product line-ups quicker. It also helps cut down on bureaucratic costs. Centralizing an organization is useful when a large
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