Summary This report aims to solve problem faced by Malaysian Airline System in the implementation of good service delivery in the flight cabins by integrating two of the management functions‚ which are organizing and leading & motivating. The problems that have being identified are impolite crewmembers‚ slow and inefficient cabin crewmembers and understaffed cabins. Sources of information were obtained from the Malaysian Airline System website‚ journal articles and personal observations. In order
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2.0 Background to the organization Firefly is the wholly-owned subsidiary by the Malaysia Airline System Berhad (MAS). Firefly is launched on April 3rd 2007 as well as it is the Malaysia’s first community airline that operated under FlyFirefly Sdn Bhd. the Malaysia’s first community airline also known as a new Malaysian no-frills airline. The name of Firefly is come from the characteristics of agility‚ brilliance‚ charm‚ and fun. Firefly offers a full service point-to-point carrier. The
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KINGFISHER AIRLINES Kingfisher Airlines Limited is an airline group based in India Its head office is in Andheri (East)‚ Mumbai and Registered Office in UB City‚ Bangalore. Kingfisher Airlines‚ through its parent company United Breweries Group‚ has a 50% stake in low-cost carrier Kingfisher Red. The airline has been facing financial issues for many years. Until December 2011‚ Kingfisher Airlines had the second largest share in India’s domestic air travel market. However due to a severe financial
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Satisfactory/ Accomplishment of Malaysia Airlines * Conscientiousness In an airline company‚ an employee’s self-disciplined determined how the company image would be. Being an employee in the airline company‚ timeliness served as the most important among others. Every single customer of the airline company would expect the flight to be taken off and reached the destination on time. Hence‚ the punctuality of the flight pilot and crews plays an important role in the airlines. It could be difficult
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MALAYSIA AIRLINE SYSTEM BHD (MAS). Company Profile Malaysia Airlines started when a joint initiative of the Ocean Steamship Company of Liverpool‚ the Straits Steamship of Singapore and Imperial Airways led to a proposal to the Colonial Staraits Settlement government to run air service between Penang and Singapore. The result was incorporation of Malayan Airways Limited (MAL) on 12 October 1937. On 2 April 1947‚ MAL took to the skies with its first commercial flight as the national airline. However
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Executive Summary Malaysia Airlines Services or MAS is Malaysia national air transport service provider. Starting off in 1947‚ a small air service with just one twin engine Air Consul and now has become an award-winning airline with a fleet of more than 100 aircraft and servicing more than 100 different destinations. Three major human resource issues are being identified including over-supply of manpower and low productivity‚ discrimination and diversity. These three issues are being further
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__________________________________________ Executive Summary This report is highlighting the situation in the airline company before and after the two accidents‚ how it affected them financially and also how it hurt their brand reputation. Malaysia Airlines has in the past five years lost millions of dollars and was forced to make some drastic cuts. But in 2012 the situation improved because they received the prize of one of the leading airlines’ in the world. You can say that this is a company with a lot of ups and downs.
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1.0 INTRODUCTION Malaysia Airlines In Malaysia‚ there are actually 3 different Malaysia airlines companies which are providing airline services to its customers. These 3 airline companies are Malaysia Airline‚ Air-Asia and Berjaya-Air. In reality‚ these 3 different airline companies provide different kind of services for their customers with different needs. For now‚ let’s take a closer look at these 3 companies individually. First of all‚ Malaysia Airline System or better known as MAS‚ is Malaysia’s
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Malaysia Airlines First Quarter 2011 Financial Results Tengku Dato’ Sri Azmil Zahruddin (MD/CEO) Mohd Azha b Abd Jalil (CFO) 25 May 2011 © Copyright Malaysian Airline System Berhad 2011. All rights reserved Contents • • • • State of the Industry Staying on course First Quarter 2011 Financial Results Positioning MAS towards becoming the No 1 Airline in Asia • Summary © Copyright Malaysian Airline System Berhad 2011. All rights reserved. 2 Sharp rally in oil and fuel prices
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Forward December 2011 Confidential 5 December 2011 Malaysia Airlines is in crisis. Our combined losses in the first three quarters of 2011 have already exceeded RM1.2 billion‚ and the final numbers for the year will not improve upon this. The core passenger airline business is chronically challenged. The new Board and Management team‚ in place for three months‚ has been hard at work on a plan‚ referred to as the Business Plan‚ for Malaysia Airlines. This Business Plan outlines our near-term recovery
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