Czyszczoń and Aleksander Zgrzywa Politechnika Wrocławska‚ Faculty of Computer Science and Management‚ Institute of Informatics‚ Wybrzeże Wyspiańskiego 27‚ 50370 Wrocław‚ Poland {adam.czyszczon‚aleksander.zgrzywa}@pwr.wroc.pl http://www.zsi.ii.pwr.wroc.pl Abstract. This paper attempts to address the problem of the automatic customer segmentation by processing data collected in Social Customer Relationship Management (Social CRM) systems using Kohonen networks. Presented segmentation approach comprises
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Knowledge management in an organisation means to capture the knowledge that is critical to them‚ constantly improve it and make it available in the most effective manner to those who need it.There are two types of knowledge explicit and tacit. Explicit knowledge is a kind of knowledge that can be expressed in formed E.g following a procedure.Tacit knowledge is influenced by emotions and beliefs E.g Respect‚ relationships. Bovis case study throws a light how knowledge management can be difficult
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Finance‚ Audit and Risk Management (FARM) committee‚ so we have responsibility to managing the risk of this take-over by doing these three stages of risk management task: 1. Review 2. Analyse and plan 3. Monitor But in this report‚ we do the first step first which is Risk review by using PEST and SWOT analysis from relevant information. Goal Consider information from taking-over the Hurley’s café to do risk review to move onto the next stage of the risk management process. Stakeholders
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Tata Consultancy Services (India) – Case study Name: Ayesh Perera Student id: s0223566 Assessment: Assessment 2_Case Study-Essay Course: Case study Knowledge Management Foundations Course no: COIT13233 Lecturer: Santoso Wibowo Due date: Week 10 Thursday (09-May-2013) Abstract The purpose of this essay is to answer the questions from the "Tata Consultancy Services (India)" case study on pages 253-255 of Jashapara (2011) The discussion includes advice regarding a strategic alliance
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of Contents Declaration 0 Question 1a – What is Knowledge Management? 3 DEFINITION 1: 3 DEFINITION 2: 4 DEFINITION 3: 4 DEFINITION 4: 5 Question 1b – What is Knowledge Management? 6 Question 2 – Knowledge Management Tools and Techniques 7 Organisational Structure: 7 Company Culture: 7 External Partnership: 7 Revenue: 8 2. Selection of tools. 8 What they have: 8 What they need: 8 Tools I select: 9 Mind Mapping 9 Database Management System 9 Social Network and Blogs 9 3. Actual
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SIMS KNOWLEDGE MANAGEMENT ASSIGNMENT NO.1 Submitted to: Prof. Supratik Ghatak Submitted by: Rohit Paudel C-41 Batch 2012-14 Knowledge Management The following two companies use knowledge management efficiently: 1. Apple Inc. 2. Facebook 1. Apple Inc: Knowledge Management is Apple’s fundamental core competency‚ and the reason it is successful in its most lucrative attribute‚ innovation. Without knowledge management‚ Apple’s innovation would not be
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FHBM1114 Management Tutorial Part 4 Chapter 6: Strategic Management: How Star Managers Realize a Grand Design Section A (Multiple Choice Questions) 1. A large-scale action plan that sets the direction for an organization is called a A) mission. B) vision. C) strategy. D) forecast. E) central contingency plan. 2. Which of the following is the second stage in the strategic-management process? A) formulate the strategic plans B) maintain strategic control C) establish the grand strategy
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The knowledge management strategy formulation process. The strategy formulation process is an important assessment tool in understanding the effectiveness of strategic performance through- out organizations. The formulation process consists of three main components; strategic planning‚ strategic thinking and embedding. In practice‚ strategic planning and strategic thinking supplement each other in a number of ways and are usually combined to yield a more successful strategy formulation
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KNOWLEDGE MANAGEMENT Knowledge management is a process of transforming information and intellectual assets into enduring value. Knowledge Management has two type: 1. Tacit Knowledge Highly personal‚ means the knowledge is unrecorded and unarticulated and it’s hard to formalized and therefore difficult‚ if not sometimes impossible to communicate. 2. Explicit Knowledge Formal and systematic‚ and can be easily to communicated and share‚ for example in a book or a database in a library. Knowledge
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KNOWLEDGE MANAGEMENT Knowledge management – how organizations track‚ measure‚ share and make use of intangible assets such as an employee’s ability to think fast in a crisis – is increasingly important in a fast-changing knowledge society. Organizations have always managed knowledge‚ even if they did not use the term knowledge management. For example‚ a person experienced in operating or repairing a particular machine could pass their knowledge on to newcomers. Knowledge management (KM) can also
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