Customer satisfaction is an important issue in a business because it drives revenues‚ market share‚ and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive‚ it only responds‚ if at all‚ after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied or dissatisfied
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Company overview BMW AG – a producer of cars ‚ motorcycles and engines. It is a German-based company and one of the world`s most respected automakers‚ known for luxury cars and SUVs that offer amazing driving enjoyment. The headquarters of this company are established in Munich. There are more than 100 000 employees working for this company worldwide. It also owns Mini‚ is the parent company of Rolls-Royce Motors cars and produces motorcycles under Husqvarna brand. Moreover‚ it offers car repairing
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History and strategic management of BMW Bayerische Motoren Werke AG (BMW) is a German manufacturer of passenger cars‚ motorcycles and engines‚ as well as a provider of financial services. The company was founded in 1916 under the name of Bayerische Flugzeugwerke AG (BFW) with the purpose of manufacturing airplanes‚ but later changed its business focus towards car production. BMW’s stock is listed on the Frankfurt Stock Exchange and has been included in the German blue chip stock market index DAX
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Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study‚ (2) Statement of the Problem and the Hypothesis‚ (3) Significance of the Study‚ (4) Definition of Terms‚ and (5) Delimitation of the Study. Part One‚ Background and Theoretical Framework of the Study‚ presents
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The Culture at BMW With nearly 100 years in the industry the culture at BMW is an anomaly in the car manufacturing business. BMW has infused collectivism in its culture by making employees feel that they are a part of history on day-one of employment. Their managers often look to employees for answers. Problem times from years past are also told to the new employees. For example‚ when the company was on the verge of bankruptcy in 1959 and was saved by a local business man‚ these mishaps are used
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SCHOOL OF BUSINESS Case Study: Intel Assignment 2 Course Name: BMKT505 – Marketing Management Prepared By: Fatima Haydar ‚ Fatima Koussa 11231774 ‚ 11010172 Submitted To: Hanna Maalouf‚ PhD Beirut campus 1- Discuss how Intel changed ingredient-marketing history. What did it do so well in those initial marketing campaigns? Intel Corporation is an American multinational chip maker. Intel is one of the worlds
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ABSTRACT This project report entitled: A study on dealer stratification with reference to TANCEM” is intended to determine the dealer satisfaction‚ Products awareness‚ fluctuation of demand and needs and wants of the dealers. Primarily the well defined objectives one framed according to the study. Then questionnaire is prepared based on the defined objectives. The prepared questionnaire is used to get way of personal interview from the dealers. The response given by the customers
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customer satisfaction. Customer satisfaction with service quality can be evaluated by comparing presumption of service received with expectation of the service needed.(Google) In the case of COBE library‚ when it begins to provide service‚ it was only provides library service‚ but‚ now it gives various services. While in the expanding of the service it faces a number of constraints. These are complicated service hours‚ incompetent personnel‚ and poor performance. In general‚ customer satisfaction is
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A STUDY ON CUSTOMER SATISFACTION ABOUT THE SERVICE RENDERED BY THE TRUE SAI WORKS WITH REFERENCE TO PASSENGER CARS IN SALEM CITY [pic] Submitted to The True Sai Works‚ Salem. Requirement for the award of degree of Bachelor Of Business Administration (B.B.A.) Submitted by N.NIZAR AHAMED (Regd. No; 07AHA1488) Under the guidance of Mr. C.Mugunthan‚ M.com.‚ M.Phil.‚ (Head of the Department-Management) SALEM SOWDESWARI COLLEGE (SFC) Affiliated to Periyar University‚ Salem-636010
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The BMW 7-Series makes a colossal innovative jump with each era. What’s more‚ instead of keeping its greatness to what’s in the engine or to innovation on the dash‚ the 6th era 2016 BMW 7-Series takes in a bit from BMW’s carbon-fiber "i" autos inside and underneath. The 2016 7-Series is about the same size as the active auto‚ yet it’s based on another Carbon Core stage that uses a mix of carbon fiber-strengthened plastic (CFRP)‚ ultra-pliable steels‚ and aluminum to slice up to 90 pounds there
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